Associate Manager- Customer Engagement

Company Description

CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, and digital strategies. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as the FORTE values we champion.
FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers.

We pride ourselves on being one of Seattle’s Best Places to Work for the past 5 years, as well as earning the Icertis Partner of the Year Award – FORTE Values in 2021 and the Icertis Highest Delivery NPS Award in 2024.

Interested in joining our team? Keep reading

Life at CloudMoyo

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.

If you’re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.

Curious what it’s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor, where were we consistently rank high. Check out the reviews to learn more

Working during COVID-19

We responded to the Covid-19 and its impact on our lives and businesses alike, with a “4 rings of responsibility” approach. CloudMoyo employees worked 100% remotely during Covid-19. However, we have now adopted a Hybrid work environment post Covid. The four rings of responsibility are as follows:

· Take care of self

· Take care of family

· Take care of community

· Take care of business

Job Description

The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. This role will be focused on growing CloudMoyo’s Icertis’ Contract Intelligence Platform services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services. Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise. Has the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our client’s enterprise modernization journey. The candidate will be responsible for drive revenue growth in Icertis services and expansion of business.

Candidate will have the following responsibilities: 

Driving revenue growth in our Icertis Services 

Upsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities. 

Understand and effectively communicate the company's value proposition & differentiated services and solutions.

Be responsible for sales accountability and sales relationships with customers. 

Develop sales strategy & plans to achieve the targets. 

Generate and maintain accurate account and opportunity plans. 

Work with marketing team to generate leads for direct landing. 

Ability to identify and solve client issues strategically. 

With customers, be able to navigate their complex organizations, hone-in on key decision makers and be able to interact with both senior & mid-management levels.

Should be able to work with matrixed & different time-zone organizations (pre-sales, marketing, and delivery), to come up with sales proposals, sales campaigns, sales tools/assets. 

Nurture client relationships and build long-term trust & value. 

Qualifications

Minimum 8+ years selling/closing deals in top consulting/IT services firms: 

Must have domain/industry expertise and experience in account management and selling IT services for implementation, AMS, etc. in Manufacturing, AEC and CPG vertical.

Must have experience with selling eProcurement or ERP/Supply Chain Solutions, Sourcing or Contract Lifecycle Management, Procure to Pay (P2P), Spend Management or Source to Pay Solutions (S2P) 

Must understand the business problems the above-mentioned software solves for CPO, CLO,CIO and CFO and the associated business processes end to end. 

Must be able to articulate how integration and data can help to optimize business processes impacted by the above-mentioned software and the key KPIs/outcomes for the persona mentioned above. 

Minimum bachelor’s degree 

Should have a strong background of meeting/exceeding sales quotas. 

Experience working within a large, matrixed company environment.

Experience with C-Level client relationship building and relationship management.

Proven ability to operate within a team-oriented environment.

Demonstrated leadership, teamwork, and collaboration in a professional setting.

High energy level, decisiveness, and ability to work well in demanding client environments.

Excellent communication (written and oral) and interpersonal skills.

Strong leadership, problem solving, and decision-making abilities. 

Following proficiencies: Presentation Skills, Client Relationships, Negotiation, Prospecting Skills, Creativity, Sales Planning, Independence & Motivation