Senior System Support Specialist

2 months ago


Indore, India Covenant Consultants Full time

Job Description :


Key Responsibilities :


Service Management :


- Manage and maintain SharePoint Online, OneDrive, Microservices, and Power Platform services. Provide 2nd/3rd level support for service-related issues.


- Ensure adherence to established SLAs and deliver quality support globally.


- Resolve business-critical incidents promptly, implementing both interim and permanent solutions.


- Timely resolution of tickets, meeting TRT goals, and conducting root cause analysis for recurring incidents.


- Identify opportunities for service improvement and implement effective solutions.


Technical Expertise :


- Deep understanding of SharePoint Online, OneDrive, Power Platform (Power Apps, Power Automate), and Microservices.


- Strong PowerShell scripting skills for automation and troubleshooting.


- Advanced troubleshooting and problem-solving abilities.


- Ability to work independently and prioritize tasks effectively.


- Excellent communication and collaboration skills, both verbal and written.


Collaboration and Innovation :


- Collaborate with the Service Design and Roadmap team to design, evaluate, test, and deploy new technologies.


- Work closely with cross-functional teams to ensure seamless service delivery.


- Stay up-to-date with industry trends and emerging technologies.


Qualifications and Skills :


- Bachelor's degree in Computer Science, Information Technology, or a related field.


- Proven experience in SharePoint Online, OneDrive, Power Platform, and Microservices administration and support.


- Strong PowerShell scripting skills.


- Advanced troubleshooting and problem-solving abilities.


- Excellent communication and interpersonal skills.


- Ability to work independently and as part of a team.


- Strong organizational and time management skills.


- Fluency in English, both written and spoken.


Benefits :


- Hybrid work arrangements


- Competitive salary and benefits package Annual leave and public holidays


- Comprehensive medical insurance coverage


- In-house training and certification opportunities

(ref:hirist.tech)

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