Clyptus - Account manager
6 days ago
Key Responsibilities
- Serve as the main liaison between the company and assigned clients, ensuring excellent client servicing.
- Build and maintain long-term relationships to drive client satisfaction and retention.
- Understand client needs, challenges, and business goals to provide tailored solutions.
- Work with internal teams (sales, marketing, operations, product) to ensure timely delivery of services.
- Identify opportunities for account growth, cross-selling, and upselling.
- Track account performance, prepare reports, and present insights to clients.
- Resolve client issues and escalate when necessary to ensure prompt resolution.
- Maintain accurate records of client communications, contracts, and activities in CRM & Skills
- Bachelors degree in Business Administration, Marketing, or a related field.
- 3-7 years of proven experience in account management, client servicing, or relationship management.- Strong communication, negotiation, and presentation skills.
- Ability to build trust and manage relationships at all organizational levels.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office and CRM tools (e.g., Salesforce, HubSpot, Zoho).
- Results-driven, with the ability to meet and exceed client expectations
(ref:iimjobs.com)-
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