Field IT Service Coordinator

2 weeks ago

Mumbai, India Hays Full time

For one of our clients in the MedTech industry, we are looking for a Field IT Service Coordinator, who will work for the company on site for 6 months via Hays, with the option of following internalization. We are specifically seeking someone who can send us invoices.


Tasks:

  • Translate business needs into business solutions, including technical recommendations
  • Participate in and execute business/operation process improvement related to IT with function managers
  • Participate in and lead projects, such as tech upgrades and rollout of new software/technology
  • Uphold and follow IT standards and directives
  • Provide 1.5 and 2nd partial 1 and 1.5 level support locally
  • Responsible for IT service in India, including software/hardware support, network connectivity support, and local application support
  • Provide IT-related training and coaching to users
  • Travel as required to other locations in India and region (APAC) to support or for projects
  • Hands-on experience in setting up computers in a Microsoft Windows environment, Windows Server, and Active Directory Administration
  • Knowledge of switch management/configuration, network administration and management, and Microsoft 365 IT support


Qualifications:

  • Degree or equivalent experience within Computer Science field
  • 2 to 4 years of relevant experience in IT service management and working with people at different levels of the organization
  • MCSE, CCNA, or equivalent IT technical certification
  • Exceptional analytical and technical aptitude
  • Excellent problem-solving skills
  • Ability to work independently and integrate well into teams
  • Project Management credentials (eg PMP, Prince2) and ITIL certification are desirable
  • Fluent in English with knowledge of other Asian languages being preferred


Benefits:

  • Possibility to start working for an international company with a very good renown in an multi cultural team
  • Option auf a permanent position after a start as an external worker
  • Individual collaboration with our team during the whole recruitment process as during the project

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