Senior Manager

2 months ago

Jaipur, India Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Welcome to the relentless pursuit of better.



Inviting applications for the role of Senior Manager, Order to Cash

In this role, We're looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team size of ~40 to 50 people.

  • Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
  • Handle order management and order fulfilment operations with a customer first mindset
  • Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
  • Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
  • Interaction with end customers via Calls and Emails for collecting pass due amounts
  • Meeting collections numbers/targets (monthly/ quarterly/ yearly)
  • Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
  • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
  • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
  • Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution

Qualifications we seek in you

Minimum qualifications

  • Any Graduate / Preferred B.Com
  • Good Interpersonal Skills -verbal and written
  • SAP knowledge
  • Flexibility to any shift
  • MS - Office knowledge and Strong E-mail and Customer call handling etiquettes

Preferred qualifications

  • Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
  • Good customer handling skills
  • Proficient in English


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, , and YouTube.

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