Associate Director of Operations
3 weeks ago
Job Description
- Develop and execute a strategic vision for RCM operations that aligns with the company's overall objectives.
- Drive initiatives to enhance operational efficiency, reduce costs, and improve service quality.
- Oversee end-to-end healthcare operations, optimizing workflows and improving overall performance.
- Ensure compliance with healthcare regulations and industry standards, staying abreast of changes and proactively implementing necessary adjustments.
- Collaborate with internal stakeholders to streamline processes and enhance service delivery capabilities.
- Collaborate with clients to understand their unique needs and expectations, ensuring the delivery of high-quality services that exceed client satisfaction.
- Provide strong leadership to the operations teams, fostering a culture of collaboration, innovation, and accountability.
- Develop and mentor a high-performing team, promoting professional growth and succession planning.
- Establish and monitor key performance indicators (KPIs) to measure and improve operational performance.
- Utilize data analytics to identify trends, make informed decisions, and drive operational excellence.
- Champion a culture of continuous improvement by implementing best practices, process optimizations, and technology enhancements.
- Identify opportunities for innovation and automation to enhance operational efficiency.
- Manage day-to-day operations and ensure that deliverables are being met (including quality parameters)
- Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).
- Identifying process gaps and initiate discussions with client and should be able to effectively articulate the benefits.
- Managing Monthly Invoices and P&L.
- Overall production planning and monitoring and Day to day management of client deliverables and escalation
Candidate Profile
- Minimum 15+ years of operations experience in RCM Industry in both Physician and Hospital Billing is mandatory
- Minimum 2 Years as Sr. manager RCM is mandatory
- Should have excellent MS Office skills (especially Excel & PPT)
- Coach & mentor teams, share knowledge & best practices.
- Excellent communication & Interpersonal skills, ability to cultivate & maintain relationships.
- Should be good in PowerPoint presentations, Excel with a knack of working on data
- analysis, crunching and data-oriented skillset.
- Successful track record in growing and inspiring large teams, with proven ability to select,
- attract, motivate, retain, and develop leaders and team members.
- Successful track record of improving performance against quality, efficiency, and
- effectiveness metrics, and meeting/exceeding contractual service level performance
- requirements.
- Proven track record of building strong relationships with stakeholders
- Analytical acumen and the ability to streamline complex processes
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