Technical Support Specialist
4 weeks ago
Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.Key Responsibilities1. Customer Support & Operations- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism. - Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation). - Coordinate with internal engineering and product teams for escalations and issue tracking. - Document and track issues, resolutions, and feedback using Zoho Desk / CRM.2. Product & Sales Enablement- Assist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development. - Conduct product demonstrations and technical walkthroughs for clients and partners. - Support customer onboarding with configuration, testing, and handover documentation. - Create and maintain reusable solution templates for faster deployment.3. Continuous Improvement- Gather and relay customer feedback to improve product features and support workflows. - Prepare FAQs, knowledge base articles, and user guides. - Contribute to internal automation using shell scripts, database queries, and productivity tools.Required Skills- Strong communication and problem-solving abilities with a customer-first mindset. - Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. - Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. - Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). - Ability to understand business requirements and translate them into product configurations.Qualifications- Bachelor's degree in Computer Science, Engineering, or a related field. - Minimum 5 years of experience in technical support, customer success, or solution engineering roles. - Experience in SaaS / Communication / Automation platforms preferred.Personality Traits- High IQ and curiosity to learn. - Strong sense of ownership and accountability. - Empathetic communicator who thrives under customer-facing situations. - Excellent time management and multitasking skills.
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Technical Support Specialist
3 weeks ago
New Delhi, India StratifyIQ Full timeJob Summary: Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role...
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Technical Support Specialist
3 weeks ago
New Delhi, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...
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Technical Support Specialist
3 weeks ago
New Delhi, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...
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Technical Support Specialist
3 days ago
New Delhi, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...
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Technical Support Specialist
4 weeks ago
New Delhi, India Insight Global Full timeDirect Hire Location : Will be onsite in Mumbai 5x a week Salary : up to 14 LPA **Need immediate joiners with 30 day notice or lessJob Profile Summary: The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.Job...
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Technical Support Specialist
4 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company:Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 days ago
New Delhi, India Kinco Automation Full timeAbout the Company:Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
6 days ago
delhi, India beBeeSupport Full timeTechnical Support Specialist Job DescriptionWe are seeking a skilled Technical Support Specialist to provide technical assistance to users via various communication channels as first response.Maintain accurate documentation of incidents, troubleshooting steps, and known errorsContribute to the knowledge base and standard operating proceduresThe ideal...
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Technical Support
2 days ago
New Delhi, India FRANCOIS COMPRESSORS INDIA PRIVATE LIMITED Full timeAbout Us: François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune.Role & Responsibility : We are looking for a proactive Technical Support and Training...
