TBO - Team Lead - Customer Service

2 weeks ago

Gurugram, India TBO.COM Full time

Key Responsibilities:

- Oversee daily operations of the customer service team, ensuring high levels of performance.

- Lead, mentor, and motivate a team of customer service representatives, providing ongoing training and development opportunities.

- Conduct regular performance evaluations and provide constructive feedback to team members.

- Implement strategies and process improvements to enhance the overall customer experience.

- Handle escalations ensuring timely and effective resolution.

- Coordinate with suppliers and partners to resolve customer issues and improve service delivery.

- Utilize CRM systems and other technologies to manage customer interactions and data.

- Prepare regular reports on customer service metrics, performance, and feedback.

- Manage the customer service budget, optimizing resources to achieve operational goals.

- Ensure cost-effective practices without compromising service quality.

Qualifications:

- Bachelor's degree in operations management, Business Administration, Hospitality Management, or a related field.

- Master's degree preferred.

- Proven experience in a customer service or operations management role, preferably in the travel industry.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proficiency in CRM software and other relevant technologies.

- Strong analytical and problem-solving abilities.

- Ability to work in a fast paced, dynamic environment.

- Strong organisational and multitasking skills.

- High attention to detail and commitment to excellence

(ref:iimjobs.com)

  • Tbo Academy

    2 weeks ago

    Gurugram, Haryana, India TBO Full time

    **TBO Academy - Sales**: Gurugram, Haryana, India - Unit- Customer Experience & Operations- Job posted on- May 13, 2024- Contract Type- Employee- Experience range (Years)- 1 year - 3 yearsTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify...

  • TBO - Product Marketing Manager

    2 weeks ago

    Gurugram, India TBO.COM Full time

    - TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world.- The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.- The TBO journey began in 2006 with a...

  • Manager-Operations : Customer Experience

    4 weeks ago

    Gurugram, India TBO.COM Full time

    The Operations -Manager- Customer ExperienceTBO–(www.tbo.com)Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, IndiaTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology...

  • Manager-Operations : Customer Experience

    4 weeks ago

    Gurugram, India TBO.COM Full time

    The Operations -Manager- Customer ExperienceTBO–(www.tbo.com)Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, IndiaTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology...

  • Manager-Operations : Customer Experience

    4 weeks ago

    gurugram, India TBO.COM Full time

    The Operations -Manager- Customer Experience TBO–( Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, India TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform...

  • Manager-Operations : Customer Experience

    4 days ago

    Gurugram, India TBO.COM Full time

    The Operations -Manager- Customer ExperienceTBO–(www.tbo.com)Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, IndiaTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology...

  • Manager-Operations : Customer Experience

    6 days ago

    gurugram, India TBO.COM Full time

    The Operations -Manager- Customer Experience TBO–( Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, India TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform...

  • Manager-Operations : Customer Experience

    7 days ago

    Gurugram, India TBO.COM Full time

    The Operations -Manager- Customer ExperienceTBO–(www.tbo.com)Location: Gurgaon tbo.com Office Address: Floor 22, Tower C, Epitome Building No. 5,DLF Cyber city, DLF phase 2,Gurgaon - 122002, Haryana, IndiaTBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology...

  • Lead Software Engineer

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Senior Software EngineerLocation - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, GurgaonTBO(www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel...

  • Lead Software Engineer

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Senior Software EngineerLocation - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, GurgaonTBO(www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel...

  • Lead Software Engineer

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Senior Software EngineerLocation - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, GurgaonTBO(www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel...

  • Lead Software Engineer

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Senior Software Engineer Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon TBO( TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by...

  • Lead Software Engineer

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Senior Software EngineerLocation - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, GurgaonTBO(www.tbo.com)TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel...

  • Loyalty Program Manager

    4 weeks ago

    Gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–(www.tbo.com) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Loyalty Program Manager

    4 weeks ago

    Gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–(www.tbo.com) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Loyalty Program Manager

    3 weeks ago

    gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–( TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale. The...

  • Loyalty Program Manager

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–(www.tbo.com) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Loyalty Program Manager

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–( TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale. The...

  • Loyalty Program Manager

    3 weeks ago

    Gurugram, India TBO.COM Full time

    Manager - Loyalty Program TBO–(www.tbo.com) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at...

  • Product Marketing Manager

    6 days ago

    gurugram, India TBO.COM Full time

    Product Marketing Manager TBO–( TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale. The TBO...