Loyalty Program Manager

3 weeks ago

Gurugram, India TBO.COM Full time

Manager - Loyalty Program


TBO–(


TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.


Why TBO:


• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.

• We are the emerging leaders in technology led end-to-end travel management, in the B2B space. • Physical Presence in 47 countries with business in 110 countries.

• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.

• An open & informal start-up environment which cares.


What TBO offers to a Life Traveller in You:


• Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.

• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.

• Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.

• As a fastest growing B2B platform our priority is purpose-building scalable systems.

• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.

• Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.


Top Sights During Your Role Stay (Key Expectations):


- Develop and Implement strategies to enhance the TBO+ Loyalty Program, driving customer engagement & retention.

- Analyse customer behaviour and market trends to recommend and implement product enhancements.

- Collaborate with cross-function teams to ensure the seamless onboarding of the customer on TBO Holidays platform.

- Create and execute targeted marketing campaigns to promote the TBO+ Loyalty program and drive membership growth & platform engagement.

- Monitor and assess program performance through key performance metrics and indicators (KPIs) and optimize strategies accordingly.

- Provide training, support, and communication to internal teams on the TBO+ Loyalty program features and benefits.

- Collaborate with vendors/Partners to explore wide redemption assortments, co-branded opportunities and maximize program reach.

- Stay updated on Industry trends and competitive programs to ensure TBO+ remains a market leader.


Qualifications:


- MBA degree in marketing, business, or a related field

- Proven experience in managing loyalty programs, preferably in travel & hospitality industry.

- Advance excel skills & strong analytical skills with the ability to interpret data and derive actionable insights.

- Excellent communication and interpersonal skills

- Creative mindset with the ability to develop engaging marketing campaigns.

- Familiarity with loyalty program technology and platforms - Result driven and customer centric approach

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