Customer Service Officer/ Sales

2 days ago


New Delhi, India EcoOrigin Full time

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Key ResponsibilitiesSales & Consultation:- Engage with potential customers through various channels (phone, email, face-to-face, etc.). - Conduct consultations to understand customer needs and recommend suitable products and solutions.Customer Relationship Management:- Build and maintain long-term relationships with clients. - Address customer inquiries promptly and professionally.Target Achievement:- Meet or exceed monthly sales targets and KPIs. - Identify and pursue new business opportunities.Market Expertise:- Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin’s offerings. - Provide clients with clear and accurate information about products and benefits.Team Collaboration:- Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.Qualifications & Skills- Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus). - Strong communication, negotiation, and interpersonal skills. - Customer-focused approach with the ability to build trust and rapport. - Self-motivated with a results-driven mindset. - Ability to work independently and as part of a team. - Basic understanding of what company does and services it provides is a plus.What We Offer- Competitive base salary with attractive commission structure. - Comprehensive training on energy efficiency and our products. - Opportunities for career growth and professional development. - Supportive and collaborative team environment. - The chance to make a real impact by contributing to a sustainable future.Key Responsibilities- Reach out to residential and commercial clients to discuss energy-efficient solutions. - Inform customers about products available through the Victorian Energy Upgrade Program. - Coordinate and schedule appointments for site assessors and Installation team. - Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally. - Maintain record of customers, site assessors and installer's appointment.



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