Support Services Specialist

1 month ago

New Delhi, India HRS Hospitality & Retail Systems Full time

Role & Responsibilities:

  • Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
  • Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
  • Ensure familiarity with new product releases as they become available
  • Liaise with subject matter experts on client requests for enhancements and development
  • Work with the support/implementation teams to ensure service level requirements are exceeded
  • Conduct user training ,Perform other duties as requested or as deemed appropriate by management


Job Requirements:

  • Hospitality, business-related discipline(s) or equivalent experience or Diploma or Degree in the field of Information Technology,
  • At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure.
  • Candidate who possesses knowledge of OPERA PMS will be an advantage but not mandatory
  • Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
  • Ability to travel extensively across the Region and be away from home for extended periods of time as needed
  • Able to communicate effectively and build rapport with team members and clients.
  • Strong in establishing collaboration and working through other internal and external organizations and individuals
  • Independent individual with strong organizational skills
  • Fluent in English both written and spoken
  • Analytical problem-solving skills.


Note: We are unable to provide sponsorship of work pass for this position

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