Customer Relationship Management Lead

4 weeks ago


Mumbai, Maharashtra, India RentenPe Full time

We are excited to announce an opening for a Customer Relationship Management (CRM) Lead with 10-12 years of experience to drive customer relationship strategies and enhance client engagement for our organization.

Key Responsibilities:

- Lead the development and implementation of CRM strategies.

- Manage CRM tools and platforms to optimize customer interactions.

- Analyze customer data to identify trends and improve retention.

- Collaborate with cross-functional teams to deliver exceptional customer experiences.

- Train and mentor team members on CRM best 10-12 years of experience in CRM or related roles.

- Expertise in CRM tools.

- Strong analytical and problem-solving skills.

- Excellent communication and leadership abilities.

(ref:iimjobs.com)

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