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2 weeks ago
Assistant Manager - BPO Voice
Location: Infopark, Kakkanad, Kochi.
Graduation- Degree Mandatory
Salary range : Upto 8 LPA
Experience: Minimum 5 yrs experience in any BPO. Team handling experience is a must.
Shift: Night Shift (5 days/week)
Working Days- Monday - Friday
Requirements
Minimum 5 years of hands-on experience in a BPO voice process
At least 2 years of proven experience in managing a customer service team
Inbound call experience is mandatory
Strong expertise in shrinkage and attrition management
Demonstrated ability in leadership, coaching, team motivation, and conflict resolution
Benefits
Commuter Assistance
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