Support Engineer

2 months ago

Hyderabad, India Quiktrak, LLC Full time

Job Description:


Summary:

As a Level 2 Production Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. This role requires expertise in SQL queries, data manipulation, problem analysis, and clear communication skills. The ideal candidate will be a product expert who is detail-oriented and can effectively troubleshoot and resolve complex issues.


Responsibilities:


1. Technical Support:

- Respond to and resolve escalated technical issues related to SQL queries, data manipulation, and database performance.

- Provide guidance and assistance to Level 1 support engineers on SQL-related inquiries.


2. Problem Analysis:

- Analyze customer-reported issues to identify root causes and develop effective solutions.

- Conduct thorough investigations, including SQL query analysis and data validation, to diagnose complex problems.


3. Product Expertise:

- Develop a deep understanding of the product's functionality, architecture, and database schema.

- Serve as a subject matter expert on SQL-related features and capabilities.


4. SQL Queries and Data Manipulation:

- Write and optimize SQL queries to extract, manipulate, and analyze data from databases.

- Assist customers and internal teams with SQL query optimization and troubleshooting.


5. Clear Communication:

- Communicate technical information and resolutions clearly and effectively to customers and internal stakeholders.

- Document troubleshooting steps, resolutions, and best practices for future reference.


6. Collaboration:

- Collaborate with cross-functional teams, including product development, quality assurance, and customer success, to address customer issues and enhance product functionality.


7. Continuous Improvement:

- Identify opportunities for process improvement and automation to streamline support operations.

- Stay updated on SQL technologies and best practices to enhance skills and knowledge.


Qualifications:


- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience in a technical support role, with a focus on SQL-related issues.

- Strong proficiency in SQL queries, data manipulation, and database concepts.

- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.

- Clear and concise communication skills, both verbal and written.

- Detail-oriented approach to problem analysis and resolution.

- Ability to work independently and collaboratively in a fast-paced environment.

- Customer-focused mindset with a commitment to delivering high-quality support.


Preferred Skills:


- Experience with relational database management systems (e.g., SQL Server, Oracle, MySQL).

- Knowledge of data warehousing concepts and ETL processes.

- Familiarity with ticketing systems and support tools (e.g., JIRA, Zendesk).

- Certifications related to SQL and database technologies (e.g., Microsoft Certified: Azure SQL Database Administrator Associate, Oracle Certified Professional).


This job description outlines the key responsibilities and qualifications for the Level 2 Support Engineer role with a focus on SQL expertise. It may be tailored to align with specific organizational needs and requirements.

  • Lead Data Support Engineer

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Lead Data Support Engineer

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Lead Data Support Engineer

    3 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    1 week ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    1 week ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description: We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    2 months ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Data Engineer

    2 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Job Description:We are seeking a skilled and motivated Data Engineering Support Analyst to join our team. As a Data Engineering Support Analyst, you will play a crucial role in ensuring the smooth operation and support of our data engineering. Your primary responsibility will be to provide monitoring, and technical assistance, troubleshoot issues, and...

  • Technical Support Engineer

    4 weeks ago

    Hyderabad, India UE SYSTEMS Full time

    The ideal candidate will be responsible for training and supporting our technology products to implement and to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and internal sales team. Your ability to work in complex networking environment will also make you an ideal...

  • IT Support Engineer

    3 weeks ago

    hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support EngineerWork Location - HyderabadJob Type - FulltimeShifts - 5 days working, 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview ( Please do not apply if your Salary expectation is more than the range mentioned here )Must Have...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire: Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia. About Inspire Brands Hyderabad Support Center: Inspire fosters a...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Data Engineer

    2 months ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a culture...

  • Technical Support Engineer

    1 month ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Support Engineer

    3 weeks ago

    Hyderabad, India LTIMindtree Full time

    Soft Skills Leadership - handle technically challenging and politically sensitive customer situations Strong communications skills – Excellent spoken and written English communication skills Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status;...

  • IT Support Engineer

    3 weeks ago

    Hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer Work Location - HyderabadJob Type - Fulltime Shifts - 5 days working, 24*7 Operations, Flexibility to support in US & UK shiftCTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here) Must Have Skills -...

  • IT Support Engineer

    3 weeks ago

    hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer Work Location - Hyderabad Job Type - Fulltime Shifts - 5 days working, 24*7 Operations, Flexibility to support in US & UK shift CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here )  Must...

  • IT Support Engineer

    3 weeks ago

    hyderabad, India Intellitech IQ Consultancy Full time

    Title - IT Support Engineer Work Location - Hyderabad Job Type - Fulltime Shifts - 5 days working, 24*7 Operations, Flexibility to support in US & UK shift CTC - 2.4 to 3.6 Lac per year - will be decided based on experience, skillset & client interview (Please do not apply if your Salary expectation is more than the range mentioned here )  Must...