ServiceNow Architect

2 months ago

Chennai, India Victrix Systems & Labs Full time
ServiceNow Architect (ITSM ITOM Service Portal)Location: Pune Bangalore Noida Chennai GurgaonDepartment: Information TechnologyJob Summary:We are looking for a seasoned ServiceNow Architect with over 15 years of IT experience and deep expertise in IT Service Management (ITSM) IT Operations Management (ITOM) and Service Portal development. The successful candidate will be responsible for architecting designing and overseeing the implementation of scalable and robust solutions on the ServiceNow platform.Key Responsibilities:
  • Architecture & Design:
  • Define and architect endtoend ServiceNow solutions aligning with business needs and IT strategy.
  • Lead the design and implementation of ITSM ITOM and Service Portal modules ensuring scalability and efficiency.
  • Develop architecture blueprints and technical roadmaps for ServiceNow platform growth.
  • Solution Implementation:
  • Oversee the implementation and customization of ITSM modules including Incident Problem Change and Service Catalog.
  • Architect and manage ITOM processes including Discovery Service Mapping and Event Management.
  • Lead the design and development of intuitive and userfriendly Service Portals to enhance the enduser experience.
  • Strategic Leadership:
  • Provide technical leadership and strategic direction for the ServiceNow platform across the organization.
  • Collaborate with stakeholders to gather requirements propose solutions and align ServiceNow capabilities with business objectives.
  • Mentor and guide development teams ensuring adherence to best practices and coding standards.
  • Integration & Automation:
  • Architect integrations between ServiceNow and other enterprise systems ensuring seamless data flow and process automation.
  • Drive automation initiatives to enhance IT operations reduce manual efforts and improve service delivery.
  • Optimization & Governance:
  • Continuously monitor platform performance identifying opportunities for optimization and enhancements.
  • Establish governance frameworks standards and policies for ServiceNow development and operations.
Qualifications:
  • Experience:
  • 15 years in IT with extensive experience in ServiceNow architecture design and implementation.
  • Proven expertise in ITSM ITOM and Service Portal modules.
  • Experience leading largescale ServiceNow projects and working in complex IT environments.
  • Skills:
  • Deep knowledge of ServiceNow architecture including scripting (JavaScript Glide) and UI development.
  • Strong understanding of ITIL practices and their implementation within ServiceNow.
  • Proficiency in Service Portal development including UI/UX design and frontend technologies.
  • Certifications:
  • ServiceNow Certified System Administrator (CSA) required.
  • ServiceNow Certified Implementation Specialist (ITSM or ITOM) preferred.
  • ITIL v3/v4 Foundation certification is a plus.

servicenow,itil,leadership,architecture,design

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