Inspirisys Solutions

2 days ago

Chennai, India Inspirisys Solutions Full time

Service Delivery Project Manager A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coordinating with various teams, and ensuring that services are delivered efficiently and effectively. Here are some key responsibilities and Project Planning and Execution: Excellent Knowledge on Project Delivery Cycle- Team Coordination: Coordinate Internal resources and third parties/vendors for the flawless execution of projects.- Risk Management: Capabilities to Identify and manage project risks, issues, and dependencies.- Stakeholder Communication: Prepare and present project status reports to stakeholders, ensuring effective communication throughout the project lifecycle.- Continuous Improvement: Implement continuous improvement initiatives to enhance service delivery and user experience.- Resource Management: Identify and allocate resources required for projects, ensuring optimal utilization.- Service Level Governance: Should have the Good experience to maintain the SLA, OLA and UPC.- Service Improvement Plan: Should have good knowledge to identify the Gaps and arrive the improvement plan.- Service Life Cycle: Excellent knowledge and exposure on Service Life Bachelors degree in Business, Management, or a related field.- Proven experience as a Project Manager or in a similar role.- Strong understanding of IT service management and project management methodologies.- Excellent organizational and multitasking abilities.- Strong leadership and team management skills.- Effective communication and interpersonal skills.- Certifications such as ITIL Compulsory and PMP or PRINCE2.- Should have at least 7 years in Corporate Delivery and at least 2 delivery projects where End User volume minimum 7000.- Excellent Communication Skill to present the reports to CTO. (ref:iimjobs.com)

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