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Windows Support(Production Support Engineer)

3 months ago

Bengaluru, India RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) Full time

Job Title: Production Support Engineer - Windows Systems & Peripherals

Hyderabad/Chennai/Banglore

Experience (Years) :4 (Min) - 10 (Max)


Required Skills and Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience in supporting Windows server and desktop environments.
  • Strong technical skills in managing and troubleshooting various peripheral devices such as cash recyclers, credit card readers, thermal printers, and inventory scanners.
  • Familiarity with network configurations, protocols, and troubleshooting.
  • Knowledge of Dynamic Link Libraries (DLLs) and proficiency in debugging device logs to diagnose and resolve complex issues.
  • Experience in incident and problem management within a Windows-based computing environment.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to provide technical support and training to non-technical users.
  • Ability to manage multiple tasks and projects in a fast-paced environment.
  • Vendor management experience.
  • Experience with scripting languages (e.g., PowerShell) for automation of tasks.

Desirable Skills:

Knowledge of ITIL or similar frameworks for IT service management