Customer Support Associate
4 weeks ago
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
The German Customer Support Associate acts as the primary interface between AbeBooks and external sellers, providing email and phone support for their AbeBooks business. The successful candidate has an immediate, distinct effect on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Key job responsibilities
* Provide prompt and efficient service to AbeBooks sellers by email and phone.
* Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
* Provide sales tax, VAT and compliance support to sellers.
* Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
A day in the life
* B2 or above fluency in both written and verbal communication and German language
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
BASIC QUALIFICATIONS:
* B2 or above fluency in both written and verbal communication and German language.
* Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
* Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
* Experience in a technical support process for web enabled software products or services.
* Strong prioritization and time management skills.
PREFERRED QUALIFICATIONS:
* Experience troubleshooting technical systems with customers.* Some knowledge of database tools.
* Experience in training, coaching or mentoring.
* Fluency in more than one language (German, Spanish, French or Italian)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The German Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
7 days ago
Hyderabad, Telangana, India Randstad Full time**About the Role:**We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Randstad. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.Responsibilities:Provide high-quality customer...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.The German Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.The German Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
4 days ago
Hyderabad, Telangana, India FLY Consulting Services Full timeCompany Overview: FLY Consulting Services is a leading consulting firm that provides exceptional customer service to its clients. Our team is dedicated to delivering top-notch support and ensuring customer satisfaction.Job Description: As a Customer Support Associate at FLY Consulting Services, you will be responsible for providing excellent customer service...
-
Customer Support Associate
4 weeks ago
Hyderabad, Telangana, India HRH Next Services Pvt. Ltd. Full timeJoin our dynamic team at [Company Name] as a Customer Support Associate We are a growing BPO company dedicated to delivering exceptional customer service experiences. If you have 6 months of BPO field experience and are proficient in English and Hindi, we invite you to attend our Walk-In Interview.Key Responsibilities:Provide top-notch customer support...
-
Hyderabad, Telangana, India Live Connections Full timeJob DescriptionDescriptionWe are looking for a Customer Support Associate with 1-4 years of experience in domestic voice process for our growing team. The ideal candidate should have excellent communication skills and be able to handle customer queries and complaints with patience and empathy.Responsibilities- Answering customer queries and resolving...
-
Customer Support Team Member
3 days ago
Hyderabad, Telangana, India Winx Consulting Services Full timeJob Title: Technical Process Associate - Voice SupportLocation: Hyderabad, IndiaSalary: ₹2.2 LPA - ₹5.5 LPAWe are seeking a highly skilled Technical Process Associate to join our team in Hyderabad. As a Technical Process Associate, you will be responsible for handling customer queries and providing top-notch support.Key Responsibilities:Handle customer...
-
Customer Support Associate
3 days ago
Hyderabad, Telangana, India Winx Consulting Services Full timeJob DescriptionJob Title:Customer Support & Technical Process - International Voice ProcessLocation:HyderabadSalary:2.2 LPA - 5.5 LPAExperience:Freshers & Experienced Candidates EligibleJob Description:We are hiring for anInternational Voice ProcessinCustomer Support & Technical Processfor our esteemed clients in Hyderabad. If you haveexcellent communication...
-
Technical Support Associate
4 days ago
Hyderabad, Telangana, India Brace infotech private limited Full timeWelcome to Brace Infotech Private Limited, where we pride ourselves on delivering exceptional customer experiences. As a technical support associate, you will play a critical role in ensuring our customers receive the best possible service.Your Key Responsibilities:Provide timely and effective solutions to customer inquiries.Collaborate with internal teams...
-
Customer Support Associate
2 days ago
Hyderabad, Telangana, India Prometheus Consulting Services. Full timeAbout Prometheus Consulting ServicesWe are a reputable organization seeking an exceptional individual to join our team as a Sales Support, Staff. In this role, you will be responsible for managing a queue of incoming operations requests in Salesforce.com.Key Responsibilities:Receive and escalate customer issues to internal teams for resolution.Monitor...
-
Hyderabad, Telangana, India Firstsource Solutions Full timeAre you passionate about delivering exceptional customer experiences? Do you have a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Customer Support Associate - International Chat Voice Upselling Grade H1 H2 position at Firstsource Solutions.About the RoleThis is an exciting opportunity to join a...
-
Technical Inbound Support Associate
3 days ago
Hyderabad, Telangana, India ADP Full timeAbout the RoleWe are seeking a skilled Technical Inbound Support Associate to join our team. As a client-facing professional, you will be responsible for providing timely and effective support to clients on payroll-related matters. This role requires strong analytical skills, attention to detail, and excellent communication abilities.Key...
-
Apigee Support Associate
7 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeDear All TCS is hiring for Apigee Support Associate(API ADMIN) Location: Hyderabad/Mumbai Experience Range from 5 to 10 years Apigee Support Apigee , APIM Java, Springboot Must-Have · Good experience in Java , Apigee , APIM · Strong experience in Springboot · Good understanding in SQL concepts Good-to-Have · Basic Telecom E2E Understanding · Basics of...
-
Sr. Customer Support Engineer, Hyderabad
3 weeks ago
Hyderabad, Telangana, India Danaher Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...
-
Customer Success Manager
2 days ago
Hyderabad, Telangana, India Salesforce Full timeAbout Salesforce">We are inspiring the future of business with innovative technologies like AI, Data, and CRM. At Salesforce, we empower companies across every industry to blaze new trails and connect with customers in a whole new way. As a Technical Support Manager, you will play a key role in ensuring the success of our customers by effectively managing a...
-
Sales and Customer Support Professional
2 hours ago
Hyderabad, Telangana, India Connect My Expert Full timeAbout Connect My Expert:We are a rapidly growing online tutoring platform committed to personalized education, connecting learners across the globe with expert tutors in various subjects.As a Business Development Associate at Connect My Expert, you will be responsible for engaging potential clients via calls, emails, and networking. This role requires...
-
Sr. Associate Technical Support
3 weeks ago
Hyderabad, Telangana, India AT&T Full time**Job Description:****Key Roles and Responsibilities:**+ Manage day-to-day operations: incident management, disaster recovery, technical support, administration, implementation, maintenance, monitoring, and configuration for all AT&T internal user and office components (PC, laptop, LAN, WAN, file, print, telephony/voice, video conferencing, mobile solutions)...
-
Compliance and Support Associate
4 days ago
Hyderabad, Telangana, India Novartis Full timeAbout the RoleWe are seeking a talented Compliance and Support Associate to join our team at the Novartis Knowledge Center (NKC). In this role, you will play a critical part in supporting our global operations, focusing on compliance, communications, and information management. Your key responsibilities will include:End-to-end purchase order fulfillment for...
-
Associate-IT Desktop Support
4 weeks ago
Hyderabad, Telangana, India FinacPlus Full timeAssociate– IT Desktop SupportFinacPlus is a leading B2B Virtual Backoffice and Data Services company specializing in providing high-quality and skilled resource solutions for global clients across various industries. Incorporated in 2017, we are now a 500+ employee company and are an integral part of more than 32 global clients.We are seeking a highly...