Workforce Management

6 days ago


Chennai, India Mastech Digital Full time

Role OverviewWe are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.Key ResponsibilitiesManage end-to-end demand fulfilment: demand intake, validation, prioritization, and internal staffing coordination.Track and govern bench and redeployment, ensuring faster staffing and minimizing bench cost.Maintain real-time visibility of resource supply, demand pipeline, critical skills, and risks.Partner with TA for external hiring and L&D / Practices for upskilling/reskilling alignment.Monitor utilization and billability metrics, including fulfilment SLAs and workforce KPIs.Build and publish dashboards/reports for leadership on fulfilment trends, forecasting and workforce insights.Drive process, data quality, and automation improvements within WFM.Required Skills & Experience10–12 years of hands-on experience in WFM / Resource Management / Capacity Planning in an IT services environment.Strong understanding of technology skills and IT project lifecycles.Expertise in bench management, fulfilment operations, and workforce analytics.Advanced proficiency in Excel / Sheets, reporting and WFM tools.Excellent communication and stakeholder management skills with ability to influence across functions.Good to HaveExposure to Data Analytics and AI talent landscape.Experience using analytics/BI platforms (Power BI / Tableau / Qlik) or AI-enabled matching engines.Attributes for SuccessAnalytical thinking, sense of urgency, data disciplineStrong collaboration & negotiation skillsAbility to work in a fast-paced and dynamic business environmentEducationBachelor’s or Master’s degree in Business/ HR/ Engineering / Technology / IT.Certifications in WFM / Analytics/ Project Management are an advantage.



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