Technical Support Engineer
2 weeks ago
ABOUT USArrise Solutions (India) Pvt. Ltd. is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Arrise Solutions (India) Pvt. Ltd. strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo.Driven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best-in-class services with a dedication to create games that players love time and time again.WHAT WE OFFERDriven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best-in-class services with a dedication to create games that players love time and time again.Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleaguesOUR VALUESPERSISTENCE We never give up and are determined to be the best at what we do.RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.Roles & Responsibilities Diagnose, troubleshoot, and debug complex technical issues as an L2 Support Engineer (must-have). Perform detailed Root Cause Analysis (RCA) and prepare clear, actionable reports (must-have). Work with SQL databases to run queries, analyze data, and support issue resolution (basic to intermediate SQL proficiency). Utilize monitoring & logging tools such as Grafana, Kibana, Splunk, ELK, Prometheus, and Datadog. Work on ITSM platforms including Freshdesk, Jira, and ServiceNow for incident tracking and lifecycle management. Manage incidents, escalations, SLAs, KPIs, and drive continuous service quality improvement. Collaborate cross-functionally with QA, DB, Product, Engineering, and Account Management teams. Build dashboards/metrics, automate support tasks, and drive process optimization. Handle client communication, business impact analysis, and critical escalations professionally. Ensure strong adherence to ITIL practices across Incident, Problem, and Change Management. Participate in integrations and API-based troubleshooting (REST API familiarity). Demonstrate ownership, accountability, and effective conflict resolution in fast-paced environments. Key Skills & Experience Experience Range:2–7 years in Technical/L2 Support or Application Support. Strong troubleshooting, debugging, analytical and problem-solving skills. Hands-on SQL querying & data analysis (joins, filters, aggregations). Good understanding of REST APIs (testing, logs analysis, integration workflows). Familiarity with logging, monitoring, ITSM platforms, and basic automation. Good programming/scripting knowledge in any language (e.g., Python, Java, Shell, JavaScript, etc.). Excellent communication, documentation, and stakeholder handling skills (must-have). Strong organizational, time-management, and critical thinking abilities. Adaptability to dynamic environments with quick decision-making.
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Technical Support Engineer
2 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
1 week ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
2 weeks ago
New Delhi, India GreenDot Digital Full timeGreenDot Digital is looking for a strong Technical Support Engineering for an exciting Silicon Valley AI startup. Bangalore is the prefered location, but remote working will also be considered for the right candidate.The Support Engineer is primarily responsible for providing technical support to customers by troubleshooting and resolving technical issues...
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Technical Support Engineer
1 week ago
New Delhi, India comfidentil Full timeWe are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. This is an on-site and night shift role at Ahmedabad.Work Timings- 6:30 PM to 3:30 AM IST / Rotational...
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Technical Support Engineer
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New Delhi, India Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed...
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Technical Support Engineer
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Technical Support Engineer
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New Delhi, India 91HR Full timeI mplementation Engineer Location: Margao -GoaJob Summary: The Implementation Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products...
