Cloud Support Engineer
2 days ago
About the Job :As a Cloud Support Engineer, you will provide best-in-class customer support for all AWS Services, mirroring the way AWS Support interacts with customer environments, being the expert on the AWS services and guiding our customers on their implementations and troubleshooting. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases.Responsibilities:Guide Mission’s customers through complex issues and troubleshoot AWS resources through Mission’s support ticket platform.Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers through troubleshooting, changing, or setting up AWS resourcesProvide front-line AWS support and use judgment to resolve cases in house, where possible, to provide an excellent customer experienceAdvocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the caseLead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted casesCollaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experienceWork a shift schedule to provide 24x7 supportMaintain full knowledge of current AWS servicesAct as a trusted AWS technical advisor, guiding customers on best practices, cost and security in every customer interactionRequirements:2–4 years of experienceAbility to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatchExperience communicating directly with customers over phone and chat in EnglishAbility to be adaptable and think critically in customer situationsKnowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPCUnderstanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributionsUnderstanding of web server applications and the administration of web application environmentsKnowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentationAbility to work a flexible schedule, including nights, weekends, and holidaysExperience working as System Administrator (Linux and Windows) preferredAWS SysOps Administrator - Associate Certification (required within 90 days of hire)
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Support Engineer
10 hours ago
New Delhi, India WaferWire Cloud Technologies Full timeJob DescriptionJob Title: Support Engineer (MS Teams)Job Location: Hyderabad, IndiaWorksite: Work From OfficeAbout WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption...
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Support Engineer
2 days ago
New Delhi, India WaferWire Cloud Technologies Full timeJob Description Job Title: Support Engineer (MS Teams) Job Location: Hyderabad, India Worksite: Work From OfficeAbout WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption...
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Senior Cloud Support Engineer
2 days ago
New Delhi, India CDW Full timeAbout the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard...
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Cloud Support Engineer
1 week ago
Delhi, Delhi, India DOUZONE Academy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole DescriptionThis is a part-time on-site role for a Cloud Support Engineer located in Seoul, South Korea. The Cloud Support Engineer will be responsible for troubleshooting cloud infrastructure issues, providing technical support to clients, managing and administering cloud systems, ensuring network security, and managing networking...
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Information Technology Support Engineer
4 weeks ago
Delhi, India E2E Cloud Full timeCompany Description E2E Cloud is one of India's fastest growing accelerated computing platforms, providing high-performance cloud solutions. With a self-service portal, customers can easily manage and monitor cloud machines with high-performance CPU, large memory, or dedicated CPU cores. Established in 2009, E2E Cloud has supported many successful startups...
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Information Technology Support Engineer
1 week ago
Delhi, Delhi, India E2E Cloud Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionE2E Cloud is one of India's fastest growing accelerated computing platforms, providing high-performance cloud solutions. With a self-service portal, customers can easily manage and monitor cloud machines with high-performance CPU, large memory, or dedicated CPU cores. Established in 2009, E2E Cloud has supported many successful startups...
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Senior Salesforce Business Analyst
10 hours ago
New Delhi, India Cloud Epitome Full timeRole Summary As a Business Analyst on our Service Cloud Support Team, you'll be the first point of contact for all Service Cloud support requests. You'll play a critical role in ensuring our support queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all...
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L1/L2 Cloud Support Engineer
1 week ago
New Delhi, India Platform9 Full timePosition Summary:We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open-source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the...
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Cloud Operations L2 Support Engineer
1 week ago
New Delhi, India Rakuten Symphony Full timeJob Summary :We are seeking a highly skilled and experienced Cloud Engineer with a strong Site Reliability Engineering (SRE) mindset to join our team. This role will be critical in ensuring the availability, reliability, and performance of our platform services and applications, particularly those supporting our Radio Access Network (RAN) and Core Network...
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L1/L2 Cloud Support Engineer
2 days ago
New Delhi, India Platform9 Full timePosition Summary:We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterprise customers successful with their open-source clouds. In this position, the engineer shall interact with sysadmin/DevOps engineers of the...
