Senior Cloud Support Engineer
2 weeks ago
About the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team.Responsibilities:Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission’s support ticket platform. Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources. Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience Work a shift schedule to provide 24x7 support Maintain knowledge of current AWS services Provide an excellent customer experience in every customer interaction Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers Participate in interview process for new team membersRequirements:4-9 years of experience Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch Experience communicating directly with customers over phone and chat in English Ability to be adaptable and think critically in customer situations Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions Understanding of web server applications and the administration of web application environments Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open[1]source web framework for .NET ) Ability to understand and troubleshoot database issues for both RDS and NoSQL databases Understand how to identify problematic queries using tools such as RDS performance insights Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate) Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation Ability to work a flexible schedule, including nights, weekends, and holidays Experience working as System Administrator (Linux and Windows) preferred AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred
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Support Engineer
2 weeks ago
New Delhi, India WaferWire Cloud Technologies Full timeJob DescriptionJob Title: Support Engineer (MS Teams)Job Location: Hyderabad, IndiaWorksite: Work From OfficeAbout WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption...
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Support Engineer
3 weeks ago
New Delhi, India WaferWire Cloud Technologies Full timeJob Description Job Title: Support Engineer (MS Teams) Job Location: Hyderabad, India Worksite: Work From OfficeAbout WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption...
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Senior Cloud Engineer
1 week ago
New Delhi, India ThoughtSpot Full timeAbout the role:ThoughtSpot is seeking a Senior Cloud Engineer to join our Build and Infrastructure team. In this senior role, you’ll leverage your deep expertise in cloud environments (AWS preferred), build systems, infrastructure engineering, CI/CD, and automation tooling to drive improvements across our engineering ecosystem.You’ll play a key role in...
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Senior Cloud Engineer
4 days ago
New Delhi, India ThoughtSpot Full timeAbout the role:ThoughtSpotis seeking aSenior Cloud Engineerto join ourBuild and Infrastructureteam. In this senior role, you’ll leverage your deep expertise incloud environments (AWS preferred) ,build systems ,infrastructure engineering ,CI/CD , andautomation toolingto drive improvements across our engineering ecosystem.You’ll play a key role...
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Senior Cloud Engineer
3 weeks ago
New Delhi, India CareerXperts Consulting Full timeWe are seeking a Senior Cloud Engineer to design, implement, and manage scalable, secure, and highly available cloud infrastructure. You’ll work closely with development, operations, and security teams to ensure optimal cloud performance and drive adoption of best practices across the organization.Key Responsibilities- Design, deploy, and manage...
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Senior Salesforce Business Analyst
2 weeks ago
New Delhi, India Cloud Epitome Full timeRole Summary As a Business Analyst on our Service Cloud Support Team, you'll be the first point of contact for all Service Cloud support requests. You'll play a critical role in ensuring our support queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all...
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Senior Product Support Engineer
2 weeks ago
New Delhi, India Acqueon Full timeRole: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...
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Senior Technical Support Engineer-Cloud
7 days ago
New Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Senior Technical Support Engineer-Cloud
3 weeks ago
New Delhi, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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AI Engineer
3 weeks ago
New Delhi, India Aventis Solutions Full timeAventis Solutions is igniting the AI revolution: Now, our tech partner is establishing a new AI Innovation Hub in Pune, India, and we are hiring AI Cloud Engineers to design and scale the cloud-native infrastructure that powers next-generation AI solutions. These roles are at the heart of enabling large-scale AI and GenAI adoption, ensuring platforms are...
