Contact Center Specialist

Job Description:We are seeking an exceptional Senior Cloud Contact Center Specialist to join our team! As a key member of our cloud contact center practice, you will be responsible for designing and implementing Amazon Connect cloud-based contact center solutions.

Experience- 5Yrs to 8 Yrs Location - Bangalore Responsibilities Effectively communicate and engage with business stakeholders and peers to gather requirements Work closely with contact center managers and agents to understand their needs and challenges Ability to balance longterm strategic goals with short-term operational needs Identify opportunities to...

Company Overview:Coders Brain Technology Private Limited is a leading technology company specializing in cloud-based contact center solutions. We are committed to delivering innovative and effective solutions to our clients.Job Description:We are seeking a highly skilled AWS Contact Flow Specialist to join our team. As an expert in Amazon Connect, you will...

Hi All, We are looking for UCCE Contact center candidates for Bangalore location. Interested candidates please share us the resume @ Location- Bangalore Below the JD; Must have and should meet all the below standards for qualifying to this role Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP Configuration of UCCE components....

About the JobThis is a challenging and rewarding role as a Genesys Developer at TCS. You'll have the chance to leverage your expertise in designing and developing conversational IVRs and chatbots using Genesys Cloud Architect, Amazon Lex & Lambda, and AWS.Responsibilities:Design, configure, and develop conversational IVRs and chatbots.Collaborate with...

Required Skills and Qualifications5-7 years of experience in contact center technologies, including IVR, contact flows, routing strategies, and CRM integrationExpertise in migrating existing CRM solutions to Amazon ConnectProven experience in designing conversational interfaces using Amazon Lex and building Chat ApplicationsFamiliarity with integrating Live...

Role Overview:We are seeking a Contact Center Manager to join our team at ResultsCX. As a key member of our operations leadership, you will be responsible for managing a team of contact center agents, focusing on performance improvement, coaching, and customer satisfaction.Key Responsibilities:Develop and implement strategies to improve agent performance,...

At LTIMindtree, we're seeking a skilled Contact Center Operations Manager to join our team. This role is pivotal in ensuring the smooth operation of our contact centers, delivering exceptional customer experiences.Key Responsibilities:Strategize and implement process improvements to enhance operational efficiencyLeverage technical expertise to design and...

Contact Center Solutions ExpertiseAt Staffice Global Private Limited, we pride ourselves on our extensive expertise in contact center solutions. Our team has a deep understanding of IVR development, Dialog flow CX, and reporting tools. We utilize our knowledge to design and implement innovative solutions that meet the unique needs of our clients.About This...

Company OverviewWe are Staffice Global Private Limited, a leading provider of innovative solutions in the contact center industry.Our company specializes in creating cutting-edge technology that enhances customer experience and increases efficiency for businesses worldwide.Job DescriptionWe are seeking a highly skilled Senior Contact Center Solution...

About UsCoders Brain Technology Private Limited is a leading provider of cloud-based contact center solutions. Job DescriptionWe are seeking an experienced Cloud Contact Center Solutions Expert to join our team. The ideal candidate will have a strong background in designing and implementing cloud-based contact center solutions using Amazon Connect. Key...

About the RoleSagility is seeking an experienced and dynamic Engagement Services Leader to oversee and drive the success of our U.S. Healthcare Contact Center Operations. This leadership role involves managing key client relationships, ensuring operational excellence, and driving customer satisfaction across healthcare contact center services.The ideal...

We are seeking a highly motivated and customer-focused individual to join our SPS Contact Center team as an SPS Contact Center Agent. This is an exciting opportunity to work in a fast-paced and dynamic environment where you will be responsible for providing top-notch customer service to our Selling Partners.As an SPS Contact Center Agent, you will be the...

**Job Overview:**We are seeking an experienced technology leader to join our team at Brace Infotech Private Limited. As a Contact Center Technology Leader, you will be responsible for ensuring the operational health of our contact center systems.You will lead a team of Salesforce Engineers, Operational System Analysts, Tech Project Managers, Business...

Job SummaryVodafone Idea is an equal opportunity employer committed to diversifying its workforce. We are seeking a Practice Consultant - CCaaS to lead presales activities for Genesys Cloud Contact Center solutions. The ideal candidate will have in-depth knowledge of Genesys Cloud, Genesys Engage, and contact center technologies. They will be responsible for...

About the RoleAs a Principal Collaboration & Contact Center Engineer, you will be responsible for providing critical services to both internal and external customers. This role requires strong technical skills and experience in supporting and managing contact center solutions like NICE, Cisco, and Genesys.You will work closely with cross-functional teams to...

Role : Cisco Contact Center Enterprise Admin. Experience required : 7+ years. Responsibilities :- Perform daily administration, monitoring, and maintenance tasks for the Cisco CCE environment, including CallManager, CVP, ICM, Finesse, CUIC, and other related components.- Ensure the overall health, stability, and performance of the Cisco CCE platform.- Apply...

About the PositionThis is an exciting opportunity for an experienced Technology Manager to join our team and drive operational excellence in our contact center systems. You will lead a team of technical experts and collaborate with cross-functional teams to achieve strategic objectives.Key Responsibilities Include:Leading a team of technical experts to...

As a Contact Center Automation Professional at Tata Consultancy Services, you will play a key role in designing and implementing IVR flow automation solutions using Cyara Automation tool. You will work closely with cross-functional teams to ensure smooth project delivery and develop and maintain SQL queries for data analysis.To succeed in this role, you...

Role SummaryWe are seeking a highly skilled Contact Center Domain Expert to join our team at Tata Consultancy Services. As a domain expert, you will be responsible for designing and implementing IVR routing flows using Genesys, Genesys Cloud CX. Your expertise in automating IVR flows using Cyara Automation tool will enable us to improve our efficiency and...