Senior Cloud Contact Center Specialist

Required Skills and Qualifications5-7 years of experience in contact center technologies, including IVR, contact flows, routing strategies, and CRM integrationExpertise in migrating existing CRM solutions to Amazon ConnectProven experience in designing conversational interfaces using Amazon Lex and building Chat ApplicationsFamiliarity with integrating Live...

Company Overview:Coders Brain Technology Private Limited is a leading technology company specializing in cloud-based contact center solutions. We are committed to delivering innovative and effective solutions to our clients.Job Description:We are seeking a highly skilled AWS Contact Flow Specialist to join our team. As an expert in Amazon Connect, you will...

About the JobThis is a challenging and rewarding role as a Genesys Developer at TCS. You'll have the chance to leverage your expertise in designing and developing conversational IVRs and chatbots using Genesys Cloud Architect, Amazon Lex & Lambda, and AWS.Responsibilities:Design, configure, and develop conversational IVRs and chatbots.Collaborate with...

Key ResponsibilitiesLead presales activities for Genesys Cloud Contact Center solutionsDeliver impactful product demonstrations and presentations to clientsCraft strategic account plans with sales and solution teamsSupport RFP/RFI responses and ensure alignment with client requirements and contact center best practicesConduct workshops and training sessions...

About UsCoders Brain Technology Private Limited is a leading provider of cloud-based contact center solutions. Job DescriptionWe are seeking an experienced Cloud Contact Center Solutions Expert to join our team. The ideal candidate will have a strong background in designing and implementing cloud-based contact center solutions using Amazon Connect. Key...

About UsStaffice Global Private Limited is a company that prides itself on its commitment to excellence. We strive to provide innovative solutions that meet the evolving needs of our clients. As a key player in the contact center industry, we understand the importance of delivering exceptional customer experiences.Job SummaryWe are seeking a talented Senior...

Job SummaryVodafone Idea is an equal opportunity employer committed to diversifying its workforce. We are seeking a Practice Consultant - CCaaS to lead presales activities for Genesys Cloud Contact Center solutions. The ideal candidate will have in-depth knowledge of Genesys Cloud, Genesys Engage, and contact center technologies. They will be responsible for...

Company Overview:Staffice Global Private Limited is a leading provider of cutting-edge contact center solutions. Our team of experts is dedicated to delivering exceptional customer experiences through innovative technologies and strategic partnerships.Job Description:We are seeking a highly skilled Senior Contact Center Solution Developer to join our team....

Sandvik Coromant is a world-leading supplier of tools, tooling solutions, and know-how to the metalworking industry. We strive to develop innovative solutions in collaboration with our customers to meet both current and future demands.Job DescriptionWe are seeking a highly motivated and dynamic Contact Center Specialist to join our team. As an Associate,...

Contact Center Solutions ExpertiseAt Staffice Global Private Limited, we pride ourselves on our extensive expertise in contact center solutions. Our team has a deep understanding of IVR development, Dialog flow CX, and reporting tools. We utilize our knowledge to design and implement innovative solutions that meet the unique needs of our clients.About This...

Job DescriptionJob descriptionSenior Contact Center Solution DeveloperBengaluru, Karnataka, IndiaJob DescriptionEssential Hard Skills:- Strong experience withWebex Contact Center (WxCC), including architecture, APIs, and features.- Proficiency in designing and developing IVR applications usingCisco UCCE, CVP, and VXML.- SQL Server Administration and...

Overview: As a Presales Consultant at Ubona Technologies, you will play a critical role in driving business growth through effective presales support to our partner teams.Main Objectives:Provide technical guidance to internal sales and channel teams to develop compelling CCaaS solution pitches.Conduct technical discussions in customer meetings, highlighting...

About the JobCompany OverviewWe are Skylux, a company dedicated to revolutionizing businesses with exceptional contact center technologies.Our expertise lies in digital and telecommunications, enabling seamless customer service across channels and supporting employee growth.We offer top-notch support and solutions to our clients through a globally dispersed...

About the RoleThis position involves providing technical support to customers, resolving issues, and maintaining service level agreements (SLAs).Provide work estimation for projects and manage timelines effectively.Stay updated with the latest technologies, trends, and techniques in the contact center industry.RequirementsAt least 5+ years of experience in...

About Ubona Technologies">We are a pioneering SaaS startup headquartered in Bangalore, India.">Our mission is to revolutionize consumer communication through cutting-edge AI/ML technologies.">We foster a startup culture rooted in openness, innovation, and impact.">Our Solutions">We power millions of customer interactions daily with our state-of-the-art,...

Experience- 5Yrs to 8 Yrs Location - Bangalore Responsibilities Effectively communicate and engage with business stakeholders and peers to gather requirements Work closely with contact center managers and agents to understand their needs and challenges Ability to balance longterm strategic goals with short-term operational needs Identify opportunities to...

Role Summary:This role is focused on the design, development, and implementation of IVR applications using Cisco Unified Contact Center Enterprise (UCCE). The successful candidate will have extensive experience with Webex Contact Center (WxCC), including architecture, APIs, and features, as well as proficiency in SQL Server Administration and Development....

Job DescriptionJob Description-- Webex Contact Center - scripting and API integration and development- -Google Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systems- -Software development skills - proven and experienced with them being an expert or senior in one of the following (C#, Java, Python) and senior in web development &...

Company OverviewAt Staffice Global Private Limited, we are a leading provider of innovative solutions in the contact center space. Our team is passionate about delivering cutting-edge technology that transforms customer experiences.Job DescriptionWe are seeking a highly skilled Senior Contact Center Solution Developer to join our team. The successful...

We are looking for an expert in contact center technologies to join our team at Coders Brain Technology Private Limited. As an Amazon Connect specialist, you will be responsible for designing and implementing conversational interfaces using Amazon Lex and integrating different live chat providers and social media channels.Key Responsibilities:Design and...