Senior Principal-Workforce Transformation

4 weeks ago

Bangalore Metropolitan Area, India Infosys Consulting Full time

Workforce Transformation - OCM


About Infosys Consulting

Infosys Consulting is a Global Strategy to Execution advisory firm to top companies for strategy, process engineering & transformation programs. We enable clients in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys Consulting has 3000+ management consultants across the US, Europe, APAC and India, contributing over $600m in consulting revenue annually.

About Workforce Transformation (WX) Practice

The Workforce Transformation (WX) practice is a vibrant unit within Infosys Consulting established with the intent of invigorating Infosys Consulting’s service offerings and improving the footprint across new markets. This unit was designed to provide consulting & advisory services at the top of the value chain in N. America, (NAM), Europe and the Emerging Markets (Asia, Middle East, ANZ, Africa).


Our service offerings are structured to provide best in the class business consulting & advisory services to CXO representatives of an organization.


  • Advisory:
  • world class consulting & advisory services designed to help C-Level Executives, Directors, Entrepreneurs & Owners to address their business problems and help navigate their organization for growth, optimization, and innovation.


  • Technologies:
  • our clients to evaluate, adopt and industrialize the market disrupting technologies ranging from Artificial Intelligence, Advanced Analytics, Omni/Conversational Channels, Cloud, Blockchain, Social & Mobility.


  • Management:
  • clients navigate their way from strategy to execution by bringing in our expertise in business transformation, organization change management and program management.


Purpose of the Role


  • a high value practitioner and thought leader, you are expected to contribute to developing Infosys Consulting’s IP and capability in respect of change management. As a practitioner you bring deep experience that can contribute to methodology, training and tool development that can amplify and accelerate our speed and capability to deliver engagements for our clients.
  • a leader in the OCM space, you would be responsible for managing key accounts and leading multiple consulting engagements on behalf of Infosys consulting helping clients identify and solve various problems across domains, define vision/strategy, come up with possible solutions and work with the larger technology organization to drive user adoption.


Job Responsibilities


  • key accounts for consulting including planning for sales targets, identifying focus areas of growth and defining action plans.
  • closely with the Partners, Practice leadership team, Infosys sales team and delivery units to build relationships and ensure consulting services are pitched for the right opportunities. These should focus on change strategy, change impact assessment, articulation of change challenges and mitigation strategies.
  • existing accounts: Build and manage pipeline for consulting business for the accounts you manage and report on progress against sales targets on weekly/b-weekly basis.
  • new account: Leverage Client and industry networks to open new accounts for consulting and create new revenue streams.
  • consulting lead on key accounts, work closely with clients in large scale transformation projects such as Digital Transformation, AI&I programs and Large ERP transformation programs to understand the strategy and vision and accordingly align with larger transformation initiatives to create new opportunities for consulting. Example: Lex
  • large engagements to define vision and strategy for various OCM projects.
  • possible process areas to identify adoption problems/challenges, partner with technology arms of Infosys Ltd to ideate and drive Go to markets and proactively take it to clients and win deals for consulting.
  • thought leadership to drive points of view in the market and contribute to business development through active participation in client orals as part of various RFP/RFI responses.
  • in practice building activity as a valued contributor to the change management community. This may involve training and knowledge management activity to mature our capability and practitioners.
  • on client program size, manage teams of 10+ members and mentor them.


Professionals we are looking for?


Smart, self-driven, highly focused & self-motivated people with top notch communication skills, intellectual curiosity, and experience of making a positive different to a strategic or tactical transformation program.


  • experience of at least 15 years, with at least 10+ years of top-tier consulting experience post MBA as a change management specialist in technology / non-technology driven transformation programs
  • have led end-to-end change management activities in large transformation programs and managed key account with sales and revenue targets.
  • working with digital solutions in an information systems/technology-driven transformation program
  • of working on programs in various industries, like Manufacturing, Finance, Retail, CPG, Communication, Energy, etc.
  • of developing a change strategy for large scale transformation programs having a global reach
  • ability to work creatively and analytically in a problem-solving environment.
  • communication (written and oral) and interpersonal skills
  • to create and deliver high-impact communications to senior stakeholders and facilitate discussions.
  • executive level relationship building skills.
  • in Management consulting preferably with Consulting firms.
  • in change management such as Prosci®, PCI®, etc.


Where are we hiring? Bangalore, [Other locations to be considered on a case-to-case basis]

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