Workday - Director - Customer Support & Site Lead

2 weeks ago

Pune, India Workday, Inc. Full time

About the Team:

At Workday, our Customer Support teams are united by a passion for our products and a commitment to delivering exceptional customer experiences. We are a diverse and dynamic group, bringing together a wealth of experience and backgrounds from our vibrant Pune office and locations around the globe. Our teams provide 24/7 support across Applications, Technical, and Customer Care domains, as well as through our Global Support Enablement team. We are searching for a Senior Support Leader in Pune to join us on this exciting journey. Could that be you?

About the Role:

As a Director of Global Total Rewards Application and Customer Support Site Leader in Pune, you will be responsible for leading our Global Total Rewards Team whilst providing mentorship and guidance to our local Customer Support team based in Pune.

Your responsibilities as a Director of Global Total Rewards will be:

- Lead a Global Team with Impact: Serve as a transformative leader for a diverse, global team, driving high performance, innovation, and growth. Inspire and motivate workmates across multiple regions, setting clear goals and expectations while fostering a culture of excellence. Utilize your leadership to champion best practices, encourage continuous improvement, and create an environment where talent thrives and innovative ideas flourish.

- Incident Management: Take a proactive role in incident management, mobilizing resources and ensuring cross-organizational collaboration to swiftly resolve issues and enhance customer satisfaction.

- Oversee Program Management: Lead the execution of the Total Rewards strategy within the Global Support organization, including the design, implementation, and continuous enhancement of programs. Manage and resolve escalations related to internal support processes, ensuring alignment with global strategy, while improving internal support mechanisms and workmate satisfaction

As a Site Leader in Pune, your responsibilities will be:

- Leadership and Mentorship: Mentor and develop our talented people leaders in Pune, fostering a culture of excellence and high performance.

- Site Representation: Act as the voice of our Pune team at the local site level, ensuring their needs and perspectives are represented in global discussions.

- Customer Advocacy: Manage highly escalated customer situations, demonstrating your commitment to delivering outstanding service and support.

- Community Building: Cultivate a strong sense of connectedness and belonging among the Customer Support team in Pune, contributing to a vibrant and inclusive workplace culture.

- This role operates in a hybrid work model with at least 50% of time spent in office.

- For this role, you need to be based in Pune. Relocation allowance will be provided.

About You:

Basic Qualifications:

- Leadership Experience: 8+ years leading a functional or technical team and/or experience with managing software engineering teams.

- Global Customer Support: 10+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise

- Software Applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone. SaaS highly desirable.

Other Qualifications:

Drive High Performance: Foster a culture of accountability, continuous improvement, and customer satisfaction to achieve outstanding team results.

Proven Leadership: Demonstrated ability to lead and develop direct and virtual teams, including managing cross-functional and regional teams in a matrix environment.

Strategic Execution: Track record of building and implementing effective strategies that drive growth and align with organizational goals.

Influence and Relationship Building: Skilled at building strong relationships and influencing executive stakeholders across corporate, geographic, and regional levels.

Cross-Functional Collaboration: Expertise in working with product teams to address gaps and resolve issues in high-stakes situations involving senior executives.

(ref:iimjobs.com)

  • HCM Functional Consultant

    4 months ago

    Pune, India Workday Full time

    About the Role Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through...

  • Content Creator

    4 months ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Workday - Senior Technical Account Manager

    2 weeks ago

    Pune, India Workday, Inc. Full time

    About the TeamThe Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.The TAM ensures business objectives and...

  • Project Coordinator

    3 months ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Financials Functional Consultant

    4 months ago

    Pune, India Workday India Private Limited Full time

    About the Role Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through...

  • Workday - Manager - Accounting - International Statutory Compliance

    2 weeks ago

    Pune, India Workday, Inc. Full time

    About the TeamWe are a strategic, accounting project focused team who love what we do and support the business and our international accounting team to achieve efficiency and excellence. To achieve this, we work to adopt technology and drive process change which allows us to get better as we scale. We are committed to working hard, having fun and making an...

  • Project Manager

    4 months ago

    Pune, India Workday India Private Limited Full time

    About the Role The Engagement Support Officers (ESO) will be responsible for supporting Engagement Managers in the implementation of the Workday solution. They will drive selected tasks and will be involved in the development of several key project deliverables (e.g. project startup activities, user management, documentation, methodology, security etc.)...

  • IT Enterprise Architect: Business Applications

    3 weeks ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Salesforce Scrum Master

    4 months ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Workday Technical Integration Lead

    3 months ago

    Pune, India Nikhil Gadodia Freelancer Full time

    Hiring for a Workday implementation organisationJob Duties : - Consult on the integration of systems into the Workday environment - Design and develop integrations using EIBs, Core / Cloud Connectors and Studio - Enhance existing integrations to support changes in business - Resolve issues with integrations - Collaborate with Business to define requirements...

  • Talent Acquisition Partner, India

    3 months ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Associate Learning Coordinator

    3 months ago

    Pune, Maharashtra, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Product Trainer

    3 months ago

    Pune, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Principal Consultant

    1 month ago

    Pune, India Workday India Private Limited Full time

    About the Role As a Principal Functional Consultant, you will be responsible for ensuring the successful implementation of Workday's product solutions. You will provide your implementation expertise to our clients while understanding how to best configure and test Workday solutions to meet their business requirements. Oversees the development and...

  • Workday Finance Functional Lead

    3 months ago

    Pune, India Nikhil Gadodia Freelancer Full time

    Hiring for a Workday Consulting firm based out of Pune.Job Duties : - Collaborate with key Finance, Accounting, and other business stakeholders to gather and understand requirements and propose scalable solutions that leverage full potential of the Workday system that is in place. - Design and develop custom reports and dashboards in Workday Financials to...

  • Servicenow Admin

    4 months ago

    Pune, India Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Workday Benefits contractor

    1 month ago

    Pune, India iO Associates - UKEU Full time

    *Fantastic Opportunity for a Certified Workday Benefits Consultant!**Are you a certified Workday Benefits consultant with substantial expertise leading and managing integrations and deployments?**If so, we have the ideal opportunity for you! About The Customer:Our client, a distinguished technology partner, is well-known for providing their clients with...

  • Workday Benefits contractor

    1 month ago

    Pune, India iO Associates - UKEU Full time

    *Fantastic Opportunity for a Certified Workday Benefits Consultant!**Are you a certified Workday Benefits consultant with substantial expertise leading and managing integrations and deployments?**If so, we have the ideal opportunity for you! About The Customer:Our client, a distinguished technology partner, is well-known for providing their clients with...

  • HCM Sr Functional Consultant

    3 months ago

    Pune, India Workday India Private Limited Full time

    About the Role ​As a Sr. Functional Consultant, you will be responsible for ensuring the successful implementation of Workday's product solutions. You will provide your implementation expertise to our clients while understanding how to best configure and test Workday solutions to meet their business requirements. We are looking for a hardworking,...

  • Workday Architect

    4 months ago

    Pune, India Jade Global Full time

    ID: 6624 | 10-15 yrs | Pune | careers **Job Description -** We are seeking an experienced and detail-oriented Workday Architect (Techno-Functional Role) to join our team. The Workday Architect plays a key role in the design, development, and optimization of the Workday platform. This position involves a combination of technical expertise and functional...