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Deputy General Manager

2 months ago

Dindigul, India HCLTech Full time

Job Description:


Education & Experience (Must have)

  • Graduate
  • Overall16 -20 years of experience


Summary


The head of transformation (for BPO) is a leadership position aimed at achieving a landscape change for the way business is currently operated. The individual will be accountable for identifying areas of opportunity and managing their transformation journey. Objectives of the position are to own the transformation and manage all transformation projects for the given location across any/all themes such as GenAI, RPA, AI, Digitization & or Re-engineering (plan, direct & coordinate operations in support of business growth, deliver operation excellence, & continue process improvement, etc.). Key components of success include – ensure end to end process mapping, delivering Process excellence & Change management, stakeholder management (internal & external)


Responsibilities

  • Process mapping and opportunity identification
  • Drive Transformation / Re-engineering opportunities
  • Project tracking / Project management
  • Client / Stakeholder management
  • Partnership and change management


Skills

  • GenAI Implementation experience
  • Experience on Digitization and RPA
  • Mapping tools ( eg. Epiplex, Visio)
  • Trend analysis
  • Experience on BI tools
  • Experience in running transformation projects
  • Lean, Six sigma
  • Knowledge on RPA