Service Delivery Head-F&A Shared Services

1 day ago

Bengaluru, Karnataka, India Pierian Services Full time

Job Title: Service Delivery Head – Finance & Accounts Shared Services

Qualifications

  • CA / MBA (Finance) / CMA / CPA preferred.
  • Certifications in Six Sigma, Lean, or Project Management (PMP) are advantageous.

Location

  • Bengaluru - Karnataka

Find us on

Company Overview

About Pierian and the Business Unit

Over the years, Pierian has effectively grown into a wholistic knowledge-driven consultative partner that drives value across the corporate business functions. However, it has not deviated from its core capability of being a trustworthy and efficient managed service provider in the businesses of Finance & Accounting Process, Business Process Management, People Practice, and Assurance.

Pierian's E-Commerce Business Division offers a wide array of Managed Services encompassing financial and accounting, Business Process, and Data Analytics solutions for clients operating within the E-commerce sphere, catering to both B2B and B2C segments. Our service scope extends to end-to-end support in various critical areas, including transactional processing (Procure-to-Pay, Order-to-Cash, Record-to-Report, Taxation, and Financial Planning & Analysis), Statutory Compliance Management, and comprehensive Financial and Management reporting. These services are executed with the aid of state-of-the-art processes and technology. Our team possesses a profound understanding of the specific needs and requirements of the E-commerce industry, enabling us to deliver value-driven services through a continuous focus on process enhancements and technological interventions.

Recognizing the immense growth potential within the E-commerce sector, Pierian has thoughtfully forged strategic alliances with key players in India. By aligning our expertise with the unique challenges and opportunities inherent to Retail and E- commerce, we empower businesses to not just survive but thrive in this rapidly evolving landscape, allowing our clients to dedicate their resources to their core operations while we adeptly manage the financial and operational intricacies.

Why Join Us?

  • Lead a high-impact finance shared services function in a rapidly growing sector.
  • Work on cutting-edge financial transformation initiatives with both Domestic and global clients.
  • Be part of a dynamic, high-growth environment that fosters innovation and excellence.

This is an exciting opportunity for a visionary leader to drive operational excellence in Finance & Accounts shared services.

If you have the expertise and strategic mindset to make an impact, we invite you to apply

Job Summary

We are seeking an accomplished Service Delivery Head – Finance & Accounts Shared Services to lead service delivery excellence, drive business transformation, and manage multi-client engagements. The ideal candidate will have extensive experience in Client Engagement, Delivery management, Transitions, Transformations, SLA management, and Operational optimization, with exposure to quick commerce and e-commerce sectors.

Key Responsibilities

Service Delivery & Operational Excellence

  • Oversee end-to-end Finance & Accounts (F&A) shared services operations, ensuring high service levels and compliance.
  • Define and manage SLA/KPI frameworks, continuously enhancing service quality and efficiency.
  • Optimize core F&A processes (O2C, P2P, R2R) and implement automation and digital solutions.
  • Ensure strong governance, risk management, and compliance adherence.

Transition & Transformation Leadership

  • Lead transitions, ensuring seamless process migration with minimal business disruption.
  • Drive business process transformation and automation initiatives using AI, RPA, and analytics.
  • Collaborate with technology teams to enhance digital capabilities and scalability.

Client & Stakeholder Engagement

  • Manage multiple client engagements, fostering long-term partnerships and ensuring satisfaction and repeat and upsell opportunities.
  • Act as a strategic advisor to clients, providing insights on financial process optimization and cost efficiencies.
  • Drive continuous improvement initiatives and value-add projects to strengthen client relationships.

Leadership & People Management

  • Lead and develop high-performing teams, ensuring strong capability-building and resource planning.
  • Foster a culture of innovation, collaboration, and operational excellence.
  • Drive workforce transformation and digital adoption across teams.

Industry Expertise & Strategic Initiatives

  • Stay updated on market trends, evolving regulations, and best practices in quick commerce, e-commerce, and shared services.
  • Develop and implement innovative financial models to support business scalability.
  • Align service delivery strategy with overall business goals and industry benchmarks.

Required Skills & Qualifications

  • 15+ years of experience in Finance & Accounts shared services, with a focus on service delivery, transitions, and transformation.
  • Strong expertise in multi-client service management, SLA governance, and financial process automation.
  • In-depth understanding of quick commerce and e-commerce financial operations.
  • Experience in driving large-scale transitions and digital transformation initiatives.
  • Proficiency in ERP systems (SAP, Oracle, Workday) and automation tools.
  • Strong leadership, stakeholder management, and problem-solving abilities.

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