Senior Analyst – HR Shared Services

1 week ago

Pune, India METRO Global Solution Center IN Full time
Job Description

  • Act as a Subject Matter Expert (SME) for HR operations, providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards
  • Conduct quality audits on transactions and cases processed by the HR team, identify process gaps or compliance issues, and drive corrective and preventive actions
  • Lead the investigation and resolution of escalations from employees, managers, and HR stakeholders, ensuring timely, accurate, and empathetic responses aligned with policy and service expectations
  • Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes, ensuring documentation reflects the latest changes in policy, system, or compliance requirements
  • Collaborate with Team Leads to analyze audit trends , identify recurring issues, and support training or process improvement efforts as needed.
  • Liaise with Centers of Excellence (COEs), HR Business Partners, and Technology teams to resolve complex issues and align on process enhancements.
  • Support the delivery of continuous improvement initiatives by identifying automation, standardization, or efficiency opportunities within HR operations.
  • Create and share periodic quality and escalation reports , highlighting key metrics, trends, and risk areas for leadership visibility.
  • Provide coaching and support to junior team members , promoting a culture of quality, accountability, and service excellence.
  • Assist in managing ad-hoc projects , audits, and compliance checks related to HR Shared Services operations.

Here are the desired Skills and Experience…

  • Experience, preferably in a HR Shared Services function supporting European Union
  • Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services, with a strong focus on compliance, accuracy, and service excellence
  • Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
  • Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
  • Good IT skills, particularly MS Word, Excel, Outlook
  • Fluent English - excellent verbal and written communication skills
  • Strong administrative and organizational abilities, with the capability to manage a complex and varied workload efficiently
  • Previous experience in a front facing customer service role and/or project experience is desirable
  • Should be flexible to work in multiple shifts
  • Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels

Qualifications

  • Graduate or Postgraduate with 5 - 7 years of experience in HR shared services or similar environment


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