Senior Analyst

3 weeks ago

Pune, India METRO Business Solution Center Full time

- Act as a Subject Matter Expert (SME) for HR operations, providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards.- Conduct quality audits on transactions and cases processed by the HR team, identify process gaps or compliance issues, and drive corrective and preventive actions.- Lead the investigation and resolution of escalations from employees, managers, and HR stakeholders, ensuring timely, accurate, and empathetic responses aligned with policy and service expectations.- Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes, ensuring documentation reflects the latest changes in policy, system, or compliance requirements.- Collaborate with Team Leads to analyze audit trends, identify recurring issues, and support training or process improvement efforts as needed.- Liaise with Centers of Excellence (COEs), HR Business Partners, and Technology teams to resolve complex issues and align on process enhancements.- Support the delivery of continuous improvement initiatives by identifying automation, standardization, or efficiency opportunities within HR operations.- Create and share periodic quality and escalation reports, highlighting key metrics, trends, and risk areas for leadership visibility.- Provide coaching and support to junior team members, promoting a culture of quality, accountability, and service excellence.- Assist in managing ad-hoc projects, audits, and compliance checks related to HR Shared Services operations. Here are the desired Skills and Experience:- Experience, preferably in a HR Shared Services function supporting European Union.- Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services, with a strong focus on compliance, accuracy, and service excellence.- Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion.- Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies.- Good IT skills, particularly MS Word, Excel, Outlook.- Fluent English excellent verbal and written communication skills.- Strong administrative and organizational abilities, with the capability to manage a complex and varied workload efficiently.- Previous experience in a front facing customer service role and/or project experience is desirable.- Should be flexible to work in multiple shifts. (ref:iimjobs.com)

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