Senior Analyst – Hr Shared Services

Company Description Metro Global Solution Center MGSC is internal solution partner for METRO a EUR31 6 Billion international wholesaler with operations in more than 30 countries The store network comprises a total of 623 stores in 21 countries of which 522 offer out-of-store delivery OOS and 94 dedicated depots In 12 countries METRO runs only the delivery business by its delivery companies Food Service Distribution FSD HoReCa and Traders are core customer groups of METRO The HoReCa section includes hotels restaurants catering companies as well as bars cafes and canteen operators The Traders section includes small grocery stores and kiosks The majority of all customer groups are small and medium-sized enterprises as well as sole traders METRO helps them manage their business challenges more effectively MGSC location wise is present in Pune India Dusseldorf Germany and Szczecin Poland We provide HR Finance IT Strategy Branding Business operations support to 31 countries speak 24 languages and process over 18 000 transactions a day We are setting tomorrow s standards for customer focus digital solutions and sustainable business models For over 10 years we have been providing services and solutions from our two locations in Pune and Szczecin This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion We believe that we can add value drive efficiency and satisfy our customers Act as a Subject Matter Expert SME for HR operations providing expert guidance on end-to-end HR processes Hire to Retire and ensuring adherence to defined service standards Conduct quality audits on transactions and cases processed by the HR team identify process gaps or compliance issues and drive corrective and preventive actions Lead the investigation and resolution of escalations from employees managers and HR stakeholders ensuring timely accurate and empathetic responses aligned with policy and service expectations Take ownership of maintaining and updating Standard Operating Procedures SOPs for HR processes ensuring documentation reflects the latest changes in policy system or compliance requirements Collaborate with Team Leads to analyze audit trends identify recurring issues and support training or process improvement efforts as needed Liaise with Centers of Excellence COEs HR Business Partners and Technology teams to resolve complex issues and align on process enhancements Support the delivery of continuous improvement initiatives by identifying automation standardization or efficiency opportunities within HR operations Create and share periodic quality and escalation reports highlighting key metrics trends and risk areas for leadership visibility Provide coaching and support to junior team members promoting a culture of quality accountability and service excellence Assist in managing ad-hoc projects audits and compliance checks related to HR Shared Services operations Here are the desired Skills and Experience Experience preferably in a HR Shared Services function supporting European Union Proven experience as a Subject Matter Expert SME or Quality Auditor within HR Shared Services with a strong focus on compliance accuracy and service excellence Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and or Oracle Fusion Familiarity with Lean Six Sigma or similar continuous improvement methodologies Good IT skills particularly MS Word Excel Outlook Fluent English - excellent verbal and written communication skills Strong administrative and organizational abilities with the capability to manage a complex and varied workload efficiently Previous experience in a front facing customer service role and or project experience is desirable Should be flexible to work in multiple shifts Strong interpersonal skills can build effective relationships with internal and external stakeholders at all levels Qualifications Graduate or Postgraduate with 5 - 7 years of experience in HR shared services or similar environment