Lead Architect

3 weeks ago

Chennai, India Lennox India Technology Centre Full time

Job description


Primary Functions

  • ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solutions.
  • Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
  • Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
  • Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide, KB documents based on the needs of the projects.
  • Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
  • Support business users with any functional related queries, post-delivery of the business requirements as and when needed
  • Should understand basics of Agile Scrum methodologies
  • Support in addressing urgent / priority incidents as part of On-call.
  • Identify opportunities for bring in necessary new features / modules for benefit of the business
  • Would be good, if capable of Running Agile Srum meetings in absence of scrum master



Desired profile of the candidate

  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Worked on All type of integrations REST, SOAP that Service Now supports
  • Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
  • Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
  • Service Portal Implementation experience.
  • Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Good Domain knowledge in whatever been worked.
  • Know basics of Discovery and CMDB
  • Excellence in Workflow Management
  • Performance Analytics implementation experience
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of the ITIL process is a plus.



Experience (Min-Max) - 10 to 12 (Relevant)


Location of posting - Chennai

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