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Network operations analysts

2 months ago

Kozhikode, India techjays Full time

Why you’ll be excited to work at Techjays:


We are on a bold mission to create the best software services offering in the world to work on startups in nascent industries and greenfield projects to large-scale enterprises. As a growth-stage company, we combine a depth of capabilities and resources of our leadership with the ambition, culture and agility of a startup.


Our multinational team of veterans of Google, Vivint SmartHome, NetApp and many other established and startup companies. We have engineering teams based out of Chennai and Coimbatore.


We are seeking a motivated and skilled NOC Analyst to join our Network Operations Center team. The NOC Analyst will be responsible for monitoring network systems, diagnosing issues, and ensuring the stability and performance of our infrastructure. The ideal candidate will have a strong foundation in network operations with the ability to resolve technical problems efficiently.


Primary Skills:


  • Network monitoring: Grafana, Nagios, SolarWinds, Zabbix.
  • Network protocols: -TCP/IP, routing protocols, DNS, and DHCP
  • security tools: firewalls, IDS/IPS
  • Eero, KMZ, Salesforce


Secondary Skill


  • Windows and Linux environments, Python


Experience: Minimum of 3 years of professional experience in a NOC or similar IT support role


Location: Remote


Must Have Skills:


  • Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  • Familiarity with Salesforce for device configuration management.
  • Proficiency in using network monitoring tools such as Grafana, Nagios, SolarWinds, Zabbix, or similar.
  • Strong understanding of network protocols (e.g., TCP/IP, DNS, DHCP) and troubleshooting methodologies.
  • Respond to and follow up on any emails related to technical issues (incidents and service requests) Data Management: backup, Restore, Crash
  • Planning up for any immediate production upgrade or ramp-up requirements
  • Ability to create detailed technical documentation and incident reports.
  • Clear communication with IT teams, end-users, and management.
  • Maintain accurate and up-to-date documentation of network configurations, processes, and procedures.
  • Handle and resolve tickets in less than a minute, ensuring quick response and resolution times.


Roles and responsibilities:


  • Continuously monitor network performance and system alerts using various monitoring tools.
  • Analyze network traffic patterns and identify potential issues.
  • Ensure all systems and networks operate at peak performance levels.
  • Respond promptly to network incidents and alerts, working to diagnose and resolve issues.
  • Document incidents, resolutions, and troubleshooting steps in detail.
  • Support the configuration and management of network devices, including routers, switches, and firewalls.
  • Work closely with other IT teams to coordinate responses to complex network issues.
  • Participate in shift rotations to provide 24/7 network support coverage.
  • Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus.


We take care of our own:


  • Best in class packages
  • Paid holidays and flexible paid time away
  • Casual dress code & flexible working environment
  • Medical insurance covering self & family up to 4 lakhs per person.