Quality Manager – Sales

7 days ago


New Delhi, India Prowiden Overseas Full time

Job Title:Quality Manager – Sales & Telecalling (Bangalore) Company:Prowiden Overseas Pvt. Ltd.Location:Bangalore (On-site) Department:Quality Assurance About the Company:Prowiden Overseas Pvt. Ltd. is a fast-growing global recruitment and placement company connecting skilled professionals to overseas opportunities. With offices in Bangalore and Delhi, we focus on ethical, transparent, and process-driven services. We are expanding rapidly and looking for aQuality Managerto build and lead our Quality Department from the ground up. Role Overview:As theQuality Manager , you will be responsible for setting up and leading the company’sQuality Departmentto monitor, audit, and improve the performance of our 30+ sales and telecalling staff. You’ll design processes, evaluate calls, identify training needs, and ensure communication excellence across all teams. Key Responsibilities:Build the Quality Department and implement the complete QA process. Create and managecall audit scorecards ,SOPs , andfeedback mechanisms . Listen to and evaluate calls for sales and telecalling teams. Prepareweekly & monthly quality performance reports . Identify training needs and assist in improving call handling skills. Lead and mentor QA Analysts (1–2 initially). Coordinate with Sales Managers and HR for performance improvement plans. Maintain compliance and quality consistency across teams. Qualifications & Experience:Graduate in any discipline. 4–7 yearsof experience in Quality (BPO / Inside Sales / Customer Service). Strong background incall auditing ,quality metrics , andperformance analysis . Excellent communication, coaching, and reporting skills. Proficient withExcel / Google Sheets / CRM tools(Zoho, Exotel, MyOperator, etc.). Experience in setting up a QA process from scratch is a strong advantage. What We Offer:Opportunity to build a department from the ground up Fast career growth in a scaling organization Transparent and collaborative work culture


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