Technical Support Specialist L1 Support

3 weeks ago


Mumbai, Maharashtra, India 2Factor Full time

About the company

2Factor.in is a leading Communications Platform as a Service (CPaaS) provider, empowering businesses with seamless SMS and Voice communication solutions. Since 2015, we have enabled secure OTP-based authentication, transactional messaging, and promotional campaigns for enterprises, startups, and developers. Our DIPP-recognized platform ensures high deliverability, real-time analytics, and carrier-grade reliability, making us the trusted choice for businesses looking to enhance customer engagement.

Join us to be part of a fast-growing company shaping the future of cloud communications

Role:

We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues & Assistance with telecom regulatory guidelines.

Role description

  • Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform
  • Checking Database ( MySQL ) & Server Logs (Unix) to troubleshoot SMS delivery issues
  • Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients
  • Reporting & Following up with Telecom Operators / Partners to resolve identified issues
  • Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc )

Skill Sets:

  • Basic experience in Database Queries ( Mysql, Mariadb )
  • Hands-on experience with API Testing Tools ( Like Postman )
  • Excellent communication & interpersonal skills
  • Proactive, self-motivated, willing to learn, and a strong team player
  • Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )
  • Freshers with development experience/ projects are also welcome


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