NPCI - Incharge - Settlement & Reconciliation

2 days ago

Mumbai, India NPCI Full time

Position: Senior Role Settlement & Reconciliation

Place of posting: Hyderabad/Mumbai

Experience: - 15+ (Minimum 6+ years of work experience in operations team of a technology organization)

Qualification: MBA from a reputed college/B.Tech/B.E

Role Contour :


- Lead the day-to-day operations for NPCI Products, ensuring timely settlements and resolution of the operational issues with an aim to mark an improvement in the operations. Leading the automation effort with a target to automate 75% of the work. Incident reporting, analysing the RCA and working closely with technology to get the issues fixed and timely implementation of changes in the back Lead operations activities and maintain oversight over all the operational SOPs and protocols for settlement and other activities

- Ensure timely report generation on regular / adhoc basis; undertake data-based discussions with banks and other relevant stakeholders as applicable

- Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns; conduct bank training for relevant systems, processes and for creating awareness on the related products

- Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc.

- Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc.

- Collaborate with Build Technology for complex issues (L3 level) resolution for any system issues / bugs, which cannot be solved by Run Technology

- Provide inputs and collaborate with quality & business excellence team on the initiatives that aim to improve the operations processes, use of technology, and ability to deliver the best-in-class experience.

- Drive automation with an objective to automate 75% of the Automation

2. No. of customer grievances

3. No. of transaction declines

4. Reduction in disputes

5. Arbitration processing within TAT

6. Audit & Compliance

Technical Skills:

1. Operations Domain Knowledge - Advanced

2. Improvement in KPIs (Declines, Bugs, Uptime) advanced

3. Uptime/Resiliency (BCP/DR/HA) - intermediate

4. Query Resolution / Bug fixing - advanced

5. Efficient Customer Dispute Management - advanced

6. Automation - advanced

(ref:iimjobs.com)

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