Technical Support Associate

1 hour ago

New Delhi, India Tech Mahindra Full time

Dear Connections, Looking for Networking Engineer L1 Voice Support.Qualification- Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.Work Experience- 0 months - 6 years Skills and Ability:- • Comprehensive understanding of typical home network deployments is required. • The candidate must be able to identify a diversity of networking home devices' specific functions and configurations. • Candidate must demonstrateexcellent English communication skills.• The candidate must be attentive to details. • Candidate must have excellent analytical, organizational, and time management skills. • Candidate must be well mannered and demonstrate customer services skills. • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts.Soft Skills -English:Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency:- • Firm understanding of Windows and macOS. • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network layouts is required. • Demonstrable troubleshooting ingenuity is required. Salary- Upto 5 LPA Work Location -Sec 81, SEZ NoidaBoth side cab facilityUS Shifts 24*7 Window Drop your resume: arpita.tripathi1@techmahindra.com, Jagriti.Kasaudhan@TechMahindra.com

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