Observe.AI - Infrastructure Security Leader - Incident Management

About Observe.AI

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

Observe.AI's powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

Observe.AI is trusted by hundreds of customers and partners across industries - including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage - and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.Observe.AI.

Job Description :

Function : IT Operations and Support - IT Security

- Cloud Security

- Information Security

- Network Security+1 more

- Vulnerability Assessment

Join Observe. AI as the founding member of our Infrastructure/Cloud Security team and help protect a platform trusted by 80M+ users.

Reporting to the VP of Information Security, you'll design cloud security from the ground up, drive defense-in-depth across infrastructure, IAM, and networks, and lead incident response efforts.

This is a zero-to-one opportunity to shape security strategy, mentor talent, and make a lasting impact at a fast-growing AI company.

Responsibilities :

- Develop and document the policies, security reference architectures, design patterns, and roadmap.

- Design and develop Secure access and networks to production environments.

- Provide technical leadership and work with corporate IT to implement security in the corporate environment.

- Implement defence in-depth, network segmentation to minimize impacts.

- Design and re-architect AWS infra to achieve network segmentation, deep packet inspection, firewalls, VPNs, VPCs, etc.

- Provide technical leadership and infuse security in the infra/network designs across AWS cloud, SAAS applications, IT, and others.

- Identify tools and technologies to scan networks, OS, and other infra to find vulnerabilities and work with SRE to remediate them.

- Represent Infra security in PCI, SOC, ISO, HITRUST, and other audits.

- Partner with other engineers and architects to make sure the proposed designs meet both business and security requirements.

- Collaborate with other stakeholders across the organization to integrate and keep up to date on the latest infrastructure designs.

Requirments :

- 10+ years of experience across Software engineering, network security, and AWS Security.

- Proven track record as an experienced Infrastructure Security designer and implementer of secure Cloud, networks, and corporate IT infrastructure.

- Experience working at a SAAS product company.

- Experience leading infrastructure security teams or security-focused SRE teams.

- A robust understanding of Network designs and protocols, it is good to have CCNA and other network certifications.

- Ability to multitask and run multiple projects.

- Being comfortable with working off times (security incidents cannot be planned).

- Ability to make a process under ambiguous situations without clarity.

- First-hand experience with major cloud providers, specifically AWS.

- Experience in large-scale systems and N-tier architectures.

- Excellent communication skills.