Observe.AI - AI Agent Engineer - LLM Solutions

Description :About Us : Observe.AI is the leading AI agent platform for customer experience.It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents.It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.Why Join Us :This is a pivotal, high-impact role where you will directly lead the charge in bringing enterprise-grade AI solutions to life.If you are passionate about owning the end-to-end lifecycle of AI agents and thrive in a fast-paced, customer-facing environment, this is the place for you.This role offers a unique blend of AI/ML engineering, system integration, and direct customer consultation, making you a vital partner in bringing transformative AI capabilities to the enterprise.What youll be doing :- Build & Deploy Agents : Own the full AI agent build process prompts, workflows, integrations, telephony setup, and evaluation forms.- Client Engagement : Lead weekly demos, show progress, gather feedback, and act as the primary technical point of contact once a solution is defined.- Systems Integration : Configure APIs, data maps, authentication, error handling, and connect to CRMs, databases, or knowledge systems.- Telephony Integration : Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.- Optimization : Monitor performance, refine prompts, test iteratively, and ensure agents meet automation and containment targets.- Strategic Partner : Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.- Shadow Core Engineering : Collaborate with product/engineering teams for deep technical fixes and platformization, while independently leading client delivery.What you'll bring to the role :- 3+ years in conversational AI, ML engineering, or system integration with hands-on delivery of AI/LLM-based solutions.- Strong skills in prompt engineering, workflow building, API integration, and telephony (SIP, Twilio, Amazon Connect, etc.- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.- ML expertise in embeddings, retrieval-augmented generation (RAG), evaluation frameworks, fine-tuning models, and performance optimization.- Solid programming skills (Python, JavaScript, or similar).- Comfort leading customer-facing discussions from deep technical troubleshooting to weekly project demos.- Strong problem-solving mindset : ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.- Bachelors degree in Computer Science, Engineering, or a related technical field.- Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms, and proficient in API integrations and data flow management.- Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies.Perks & Benefits :- Excellent medical insurance options and free online doctor consultations.- Yearly privilege and sick leaves as per Karnataka S&E Act.- Generous holidays (National and Festive) recognition and parental leave policies.- Learning & Development fund to support your continuous learning journey and professional development.- Fun events to build culture across the organization.- Flexible benefit plans for tax exemptions (i. Meal card, PF, etc.Our Commitment to Inclusion and Belonging :Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. (ref:hirist.tech)