Lead - Change Management

2 weeks ago


Pune, India Poonawalla Fincorp Full time

1. Process re-engineering:

  • Implement Digital & non digital interventions to build operational efficiencies
  • Implementation experience for digital capabilities eAgreements, NACH, API based verifications, App based disbursement process, digital disbursements, RPAs, OCRs etc.
  • Collaborate with inter & intra units like Credit, Sales, Banking, Loan servicing, Customer Service etc. to process optimization and efficiency improvements
  • Provide Cost Benefits for Operational processes through automation


2. Product go-live Project Manager:

  • Lead development and operationalization of new products
  • Experience in managing multiple LOS & LMS Salesforce, Finnone, Lentra & Pennant
  • Indepth knowledge about Digital loans, Consumer loans, Digital secured & unsecured loans
  • Track, monitor & ensure timely go-live of new products


3. Payments & repayments:

  • Build network for 24X7 disbursement of loans
  • Create re-payment hub for organization
  • Build digital payment stack UPI payments, Payment gateways, Dynamic QRs etc
  • Monitor performance of digital payment channels
  • Manage vendors providing these services


4. Operations analytics:

  • Should be able to collate, extract & modify data from different sources
  • Build visualizations for different types of data, publish dashboards & build professional presentations
  • Identify key performance indicators (KPIs) and metrics for tracking operational performance.


5. Create futuristic Operations:

  • Identify suit of innovative solution to increase Operation efficiencies
  • Implement innovative solutions
  • Build culture of learning & innovation



Desired Profile :


Must have attributes

  • Part Operations COE group/ Process reengineering teams/ Product Managers
  • Experience of Consumer Durable Loans, Gold Loans, Insurance Ops
  • Experienced in handling multiple cross functional projects


Required attributes :

  • Master/ Bachelors degree in finance, business, analytics or related field
  • Strong NBFC experience/Banking experience
  • Knowledge of Regulatory and Compliance framework for Banking/NBFCs
  • Proficiency in data analytics tools, data visualization and database management
  • Strong strategic thinking, decision-making, and analytical abilities.
  • Exceptional leadership and team management skills
  • Excellent communication and interpersonal skills



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