Lead - Change Management
2 weeks ago
1. Process re-engineering:
- Implement Digital & non digital interventions to build operational efficiencies
- Implementation experience for digital capabilities eAgreements, NACH, API based verifications, App based disbursement process, digital disbursements, RPAs, OCRs etc.
- Collaborate with inter & intra units like Credit, Sales, Banking, Loan servicing, Customer Service etc. to process optimization and efficiency improvements
- Provide Cost Benefits for Operational processes through automation
2. Product go-live Project Manager:
- Lead development and operationalization of new products
- Experience in managing multiple LOS & LMS Salesforce, Finnone, Lentra & Pennant
- Indepth knowledge about Digital loans, Consumer loans, Digital secured & unsecured loans
- Track, monitor & ensure timely go-live of new products
3. Payments & repayments:
- Build network for 24X7 disbursement of loans
- Create re-payment hub for organization
- Build digital payment stack UPI payments, Payment gateways, Dynamic QRs etc
- Monitor performance of digital payment channels
- Manage vendors providing these services
4. Operations analytics:
- Should be able to collate, extract & modify data from different sources
- Build visualizations for different types of data, publish dashboards & build professional presentations
- Identify key performance indicators (KPIs) and metrics for tracking operational performance.
5. Create futuristic Operations:
- Identify suit of innovative solution to increase Operation efficiencies
- Implement innovative solutions
- Build culture of learning & innovation
Desired Profile :
Must have attributes
- Part Operations COE group/ Process reengineering teams/ Product Managers
- Experience of Consumer Durable Loans, Gold Loans, Insurance Ops
- Experienced in handling multiple cross functional projects
Required attributes :
- Master/ Bachelors degree in finance, business, analytics or related field
- Strong NBFC experience/Banking experience
- Knowledge of Regulatory and Compliance framework for Banking/NBFCs
- Proficiency in data analytics tools, data visualization and database management
- Strong strategic thinking, decision-making, and analytical abilities.
- Exceptional leadership and team management skills
- Excellent communication and interpersonal skills
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