Salesforce Tech Lead/Delivery Manager

We are looking for Salesforce Tech Lead/Delivery Manager 8 - 15 years Gurugram Job description :- Bachelor's degree in Computer Science or Engineering; 8+ years Salesforce experience with Service Cloud, Experience Cloud, and Field Service Lightning; 3-5+ years in technical leadership- Lead engineering maturity and delivery governance across Salesforce ecosystem; Define coding standards and promote agile culture; Stabilize delivery quality and Overview :We are seeking a Technical Manager to lead engineering maturity and delivery governance across our Salesforce ecosystem, spanning internal and vendor teams. This is a hands-on leadership role combining technical oversight, process governance, and cross-vendor team alignment, with a strong focus on Service Cloud, Experience Cloud, and Field Service Lightning.The role demands a mix of strategic thinking and tactical delivery management, with the ability to drive quality improvements, introduce engineering best practices, and embed a strong agile culture within a multi-vendor, distributed Qualifications & Skills :- Bachelors degree in Computer Science, Engineering, or related field.- 8+ years of Salesforce experience, with hands-on expertise in : - Service Cloud, Experience Cloud, Field Service Lightning- Apex, LWC, Aura, SOQL/SOSL, Flows- 3-5+ years in a technical leadership role, preferably across distributed or vendor teams.- Proven ability to stabilise delivery, introduce engineering discipline, and lead agile transformations.- Solid understanding of Salesforce security model, platform limitations, and governance constraints.- Experience driving maturity across CI/CD, documentation, and quality gates.- Effective communicator with ability to influence and mentor cross-functional :- Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant)- Certified Scrum Master (CSM) or equivalent- Prior experience in multi-vendor environments or vendor performance Responsibilities Engineering Governance :- Define and enforce coding standards, component design guidelines, and review practices across development team.- Champion preventive engineering early defect detection, code quality metrics, and test automation.- Coordinate cross-vendor architecture/design reviews in partnership with the Solution Architect.- Promote platform governance secure coding, permission model hygiene, and scalable Delivery Oversight :- Work closely with the current vendors delivery team to stabilise output quality and delivery velocity.- Guide daily development activities including code reviews, story validations, and defect triaging.- Identify root causes of recurring quality issues and drive immediate remediation plans.- Establish backlog readiness, definition of done, and user story Process Maturity :- Act as a coach, helping enforce agile principles and eliminating waterfall behaviours.- Improve agile ceremonies (standups, planning, and retrospectives) and drive ownership in sprint execution.- Establish and maintain process discipline for documentation, traceability, and component Team Alignment :- Ensure fair workload distribution and role clarity across internal and external resources.- Conduct skill and maturity assessments, identifying gaps and recommending improvements.- Promote collaborative behaviours, feedback loops, and accountability in a hybrid delivery Ownership :- Define, implement, and monitor delivery KPIs (e.g., code quality, velocity, defect rates, documentation hygiene).- Provide regular reporting and improvement plans based on performance metrics. (ref:hirist.tech)