Customer Service Specialist

7 days ago

Anand, Gujarat, India Dabba Network Full time

Dabba (formerly Wifi Dabba) is a Bengaluru-based pioneer in low-cost, decentralized Wi-Fi networks—leveraging DePIN (Decentralized Physical Infrastructure Network) and Web3 technologies to deliver affordable, high-speed internet across India. Since its founding in 2016/17 and Y Combinator support, Dabba has rolled out thousands of hotspots nationwide using innovative models like managed deployment via Local Cable Operators (LCOs) and token-based incentives.

Role Overview

We're seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills.

Key Responsibilities

-Customer Support & Technical Assistance

-Act as the frontline support for customer inquiries via calls, chats, or email.

-Diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.

-Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with LCOs for deployment.

-Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system.

-Clearly communicate sales process: device purchases, onboarding, LCO deployment, and activation fees 

dabba.com.

-Collaborate with internal sales or partnerships teams as needed to escalate leads and follow-up.

-Cross-functional Collaboration & Reporting

-Coordinate with technical, product, and operations teams to track customer issues and feedback.

-Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.

-Work 6 days per week, providing dependable and flexible support during business hours and occasional peak periods.

Required Qualifications & Skills

-Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.

-Strong communication skills.

-Adaptable, with a positive, can-do attitude to thrive in a startup/Web3 environment.

-Flexible availability for a 6-day work week.

  • Customer Service Representative

    1 week ago

    Anand, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

    Job DescriptionThe primary role of a Customer Support Specialist is to provide top-notch customer service and support to clients through various communication channels. This involves resolving customer complaints, addressing queries, and offering solutions in a timely and professional manner.

  • Customer Service Representative

    7 days ago

    Anand, Gujarat, India beBeeCustomerService Full time ₹ 3,60,000 - ₹ 4,20,000

    Customer Service SpecialistOur team is seeking a highly skilled and adaptable Customer Service Representative to join our dynamic support staff. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients through various communication channels.Key Responsibilities:Provide top-notch customer service...

  • Customer Service Specialist

    1 week ago

    Anand, Gujarat, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 8,00,000

    Customer Service Representative OpportunityWe are seeking a highly skilled professional to provide top-notch customer service to clients.About the RoleThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You should have strong technological proficiency and be...

  • International Customer Service Ambassador

    2 weeks ago

    Anand, Gujarat, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Senior Customer Support SpecialistWe deliver high-quality customer service solutions to prominent real estate companies worldwide. Our mission is to empower talented professionals to provide exceptional support to thousands of clients in Ontario, Canada.If you enjoy working in a dynamic environment where you can utilize your excellent interpersonal skills to...

  • Dedicated Customer Service Expert

    1 week ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 19,000 - ₹ 23,000

    Job Title: Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, or chat.Resolves customer...

  • Expert Customer Service Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeSeniorConsultant Full time ₹ 17,50,000 - ₹ 24,50,000

    Job Opportunity: Senior ConsultantWe are seeking a seasoned Senior Consultant to lead the implementation and support of SAP Customer Service (CS) solutions.The ideal candidate will possess strong expertise in SAP CS processes and be able to deliver high-quality customer service experiences aligned with business objectives.Key Responsibilities:Implement...

  • Customer Experience Specialist

    7 days ago

    Anand, Gujarat, India beBeeCustomer Full time ₹ 5 - ₹ 8

    Job Title: Customer Experience SpecialistDelivering exceptional customer service is at the heart of every interaction in this role.Responsibilities:Respond to customer inquiries via phone, email, and chat with a positive attitude.Resolve issues efficiently while maintaining professionalism.Provide accurate information using the right tools and...

  • Customer Service Specialist

    1 week ago

    Anand, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 15,00,000

    Job Title: Agent Support LevelKey Responsibilities:Respond to customer support queries via phone, email, and chat.Diagnose and resolve technical issues in a timely manner.Maintain high customer satisfaction scores and adhere to quality standards.Utilize the knowledge base to provide root cause assessments.Provide bug progress summaries using available tools...

  • Customer Service Manager

    1 week ago

    Anand, Gujarat, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Employee relocation expert in Bengaluru sought to manage customer service team.About the RoleThis is a full-time position for a customer service manager responsible for ensuring customer satisfaction and resolving issues. Key tasks include managing team performance, developing support strategies, handling escalations, and improving service processes.Key...

  • Customer Support Specialist

    2 weeks ago

    Anand, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,50,000

    **Job Overview**We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving technical issues in a timely manner.This is a full-time on-site role located in Gurugram. The...