ServiceNow IT Asset Management Specialist

1 month ago


Hyderabad, India MNR Solutions Full time

Roles and Responsibilities :

- Lead the implementation and configuration of ServiceNow IT Asset Management (ITAM) solutions, focusing on Software Asset Management (SAM) and Hardware Asset Management (HAM)

- Collaborate with stakeholders to gather requirements and translate them into technical specifications and solutions

- Develop and implement best practices for IT asset management, ensuring compliance and optimization of IT assets

- Configure and customize ServiceNow ITAM modules to meet the specific needs of the organization

- Perform data analysis and reporting to provide insights into asset usage, lifecycle, and compliance

- Work closely with IT and business teams to ensure seamless integration of ITAM processes with other IT Service Management (ITSM) functions

- Provide training and support to end-users and administrators on ITAM functionalities and processes

- Conduct regular audits and assessments to ensure data accuracy and integrity within the ITAM system

- Troubleshoot and resolve issues related to IT asset management and provide ongoing support

- Stay updated with the latest ServiceNow ITAM features, capabilities, and industry best practices to continuously improve the ITAM function

Desired Skills and Experience :

- Proven experience (7+ years) in IT Asset Management, with a focus on ServiceNow ITAM implementation and configuration

- Strong knowledge of Software Asset Management (SAM) and Hardware Asset Management (HAM) processes and best practices

- Hands-on experience with ServiceNow ITAM modules and related ITSM processes

- Excellent analytical and problem-solving skills

- Strong communication and interpersonal skills to effectively collaborate with stakeholders and team members

- Ability to work independently and manage multiple tasks in a fast-paced environment

- Certification in ServiceNow ITAM or related areas is a plus

(ref:hirist.tech)

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