ServiceNow IT Asset Management Specialist
1 month ago
Roles and Responsibilities :
- Lead the implementation and configuration of ServiceNow IT Asset Management (ITAM) solutions, focusing on Software Asset Management (SAM) and Hardware Asset Management (HAM)
- Collaborate with stakeholders to gather requirements and translate them into technical specifications and solutions
- Develop and implement best practices for IT asset management, ensuring compliance and optimization of IT assets
- Configure and customize ServiceNow ITAM modules to meet the specific needs of the organization
- Perform data analysis and reporting to provide insights into asset usage, lifecycle, and compliance
- Work closely with IT and business teams to ensure seamless integration of ITAM processes with other IT Service Management (ITSM) functions
- Provide training and support to end-users and administrators on ITAM functionalities and processes
- Conduct regular audits and assessments to ensure data accuracy and integrity within the ITAM system
- Troubleshoot and resolve issues related to IT asset management and provide ongoing support
- Stay updated with the latest ServiceNow ITAM features, capabilities, and industry best practices to continuously improve the ITAM function
Desired Skills and Experience :
- Proven experience (7+ years) in IT Asset Management, with a focus on ServiceNow ITAM implementation and configuration
- Strong knowledge of Software Asset Management (SAM) and Hardware Asset Management (HAM) processes and best practices
- Hands-on experience with ServiceNow ITAM modules and related ITSM processes
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills to effectively collaborate with stakeholders and team members
- Ability to work independently and manage multiple tasks in a fast-paced environment
- Certification in ServiceNow ITAM or related areas is a plus
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