Client Relationship Executive

5 days ago

Ahmedabad, India Yudiz Solutions Ltd Full time
CRE (Client Relationship Executive) 2 YEARS

Job Description :
The Client Relationship Executive is responsible for managing and nurturing relationships with our clients to ensure satisfaction retention and growth. This role requires excellent communication skills a customercentric approach and the ability to understand and meet client needs effectively.
Key Responsibilities :

  • Client Satisfaction and Relationship Management
  • Build and maintain strong client relationships.
  • Serve as the primary contact for client inquiries and concerns.
  • Understand client needs and collaborate internally for effective solutions.
  • Ensure that company processes are adhered to in your projects and that they are delivered on time.

Account Management :

  • Oversee a portfolio of client accounts to ensure satisfaction.
  • Monitor accounts to meet company standards and objectives.
  • Hold regular meetings to discuss progress gather feedback and identify improvements.

Account Nurturing :

  • Align business approaches with client objectives.
  • Identify and pursue new business opportunities with existing clients.
  • Collaborate with sales and marketing to crosssell and upsell services.
  • Leverage client networks for reference and referrals.

Client Support :

  • Coordinate with the Development Team for technical and product support.
  • Assist clients in using company products and services effectively.

Reporting and Documentation :

  • Maintain accurate records of client interactions and transactions.
  • Prepare regular account status and client feedback reports.
  • Provide insights and recommendations based on client data and trends.

Experience :

  • Approximately 2 years in a Client Relationship Executive Account Manager or similar role in IT.
  • Proven ability to manage multiple client accounts and projects.
  • Experience in client relationship management or business development.

Skills :

  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities.
  • Proficient in CRM software and Microsoft Office Suite.
  • Ability to work independently and in a team.
  • Strong organizational skills.

Personal Attributes :

  • High professionalism and integrity.
  • Customercentric mindset with a passion for exceptional service.
  • Adaptable and eager to learn

Skills

crm - customer relationship mgmt, CRM Software, Customer Satisfaction, Client Retention, Account Management

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