Hiring for Order Management- Telecom|| Bangalore Location

3 weeks ago

Bengaluru, Karnataka, India HCLTech Full time

HCLTech is Hiring || Order Management - Telecom Domain || Bangalore Location

Experience: 3years to 6years

Shift timing: US Shift

Job Description

Responsibilities include:

  • Order verification (OVC) and Order Entry
  • Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
  • Validate technical/site details
  • Gather and verify data with the customer, including:
  • Customer name and technical/site contacts, site readiness
  • Products ordered, product intervals, and customer delivery date requirements
  • Review order status communication plan
  • Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
  • Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
  • Reserve appropriate telephone numbers (VOIP Orders)
  • Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete
  • Update and complete order information
  • Submit orders to provisioning
  • Manage fallout/exception orders, including:
  • Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections
  • Escalating to supplier organizations on orders requiring action
  • Confirming that all pre-work activities related to activation are complete
  • Coordinating test and installation, scheduling activation
  • Perform all Order Management fallout functions related to groups of orders for a single client or project
  • Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
  • Update price impacting quotes for change orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
  • Provide vendor partner oversight
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Ensure order completion and validate order sent to billing.

Skills and Qualifications:

  • General knowledge of Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Ability to deliver written and verbal messages with customers
  • Critical thinking in the decision-making process
  • Technical aptitude and forward thinking
  • English literacy and numeracy
  • Strong customer service focus with a drive to deliver a world-class customer experience
  • Clear, confident communicator with strong written and verbal presentation skills
  • Ability to work independently and as part of a team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy, and quality of input
  • 10+ years of demonstrable experience in a B2B/Corporate environment
  • Problem management and strong analytical skills

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