Customer Service Training Manager
3 weeks ago
Key Responsibilities:Training Delivery:- Train Contact Centre Employees on Product and Processes (New & Existing) for all PAN India centers (Inhouse and Vendor Locations) - To conduct refresher training for existing employees regularly - Train all contact center employees in new products, procedures, and updates related to customer service. - Conduct calibration workshops and refreshers for Outsourced vendors - Develop digital and print training content (e.g. Videos, manuals and related training materials) - All training sessions to be conducted professionally and in physical mode. - Conduct soft skill sessions for employee development on interpersonal skills, objection handling, irate customer handling, voice modulation etc). - Conduct Training needs Identification (TNI) and Process Knowledge test (PKT) for Front-line employees by identifying skills gaps, basis Quality scores and TL feedback and line managers. - Create and maintain updated records of ready reckoner, training curriculum, material and SOP update as per Org. standards - Conduct daily briefings on fatal/non-fatal errors, new updates, process update. - Create Service champions/ SMEs within the team for BCP. - Conduct Quality Activities including not limited to BAU Quality Checks, feedbacks, Certifications etc. as per business requirement.Training Program Development:- Design and update training modules for new hires and existing staff. - Develop role-play exercises and simulations to enhance customer handling skills. - Ensure training sessions are engaging, interactive, and effective.Key Measurables:- Post Training Associate Assessment Score - Post Training Pass % age during certifications - Associate OJT Score.Team Management at Vendor / Partner locations:- Supervise and mentor outsourced training staff - Schedule training sessions and Monitor activity as per training Schedule. - Ensure Partner’s trainers are updated in real time with the latest product and process changesQualification – Graduated / Postgraduate in any stream.Experience : Minimum 6 years in the training with minimum 3 years of experience in customer service training at BPO/ Call Center Domestic.Targeted companies –- Domestic BPO / Fintech /Banking/ Telcom Core Customer Service - BFSI must with Exposure to lending products preferred
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Customer Service Trainer
16 hours ago
New Delhi, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
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Training Manager
1 day ago
New Delhi, India Autobahn Corporation Full timeJob Title: Trainer / Training ManagerExp.: 8-10 YearsLocation: Cochin, KeralaReports To: Head – Talent & DepartmentAbout the Role:The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions — Sales, Service, Parts, and Customer Relations. The role aims to enhance employee...
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Training Manager
4 weeks ago
New Delhi, India JW Marriott, Bengaluru Full timeJOB SUMMARYHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to...
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Training Manager
2 weeks ago
New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Technical Customer Service Manager
3 weeks ago
New Delhi, India Stemtech Medical Devices Full timeJob Title: Technical Customer Service Manager – Medical DevicesLocation: Mumbai, IndiaRole Summary: We are seeking an experienced Service Manager to lead our medical device service operations. This individual will be responsible for scheduling and maintaining preventive maintenance, coordinating with hospitals, troubleshooting technical issues, and...
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Senior Training Manager
2 weeks ago
New Delhi, India Live Connections Full timeJob Title:Senior Manager – TrainingDepartment/Group:TrainingLocation:HyderabadJob DescriptionRole OverviewThe Senior Manager – Training will be responsible for driving the strategic and operational delivery of training initiatives at the account level. This role involves ensuring that all training goals are met, managing learning service integration and...
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Management Training Specialist
2 weeks ago
New Delhi, India SREES Academy Full timeRole DescriptionThis is a full-time, on-site role for a Management Training Specialist located in Kozhikode. The Management Training Specialist will be responsible for designing and delivering impactful soft skills and corporate training programs.Must Have Qualifications- BBA or MBA (certification in Training & Development is a plus). - 2+ years of...
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Management Training Specialist
3 weeks ago
New Delhi, India SREES Academy Full timeRole Description This is a full-time, on-site role for a Management Training Specialist located in Kozhikode. The Management Training Specialist will be responsible fordesigning and delivering impactful soft skills and corporate training programs.Must Have Qualifications BBA or MBA (certification in Training & Development is a plus). 2+ years of experience...
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Training Manager
2 weeks ago
New Delhi, India OCS Services Full timeAbout the JobAre you an experienced Marine Training professional with a passion for developing skilled, compliant, and safety-driven offshore crews? OCS Services is seeking a dynamic Training Manager to lead the training and competency development of marine personnel across our global operations. In this role, you’ll design, implement, and manage training...
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Training Manager
1 day ago
New Delhi, India DLF Hospitality Full timePURPOSETo lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives.REPORTS TO Operations Head | L&D HeadINTERACTS WITH...
