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Lead Relationship

4 months ago

Mumbai, India NPCI Bharat BillPay Ltd. Full time

About NBBL

The Bharat Bill payment system is a Reserve Bank of India (RBI) conceptualized system driven by National Payments Corporation of India (NPCI). It is a one-stop ecosystem for payment of all bills providing an interoperable and accessible “Anytime Anywhere” Bill payment service to all customers across India with certainty, reliability and safety of transactions.

Bharat BillPay - The One stop destination for all recurring payments

We offer you to join our esteemed Organization & be part of NPCIs Vision – “To be the best payments network globally”, Mission – “Touching every Indian with one or other payments services.”


Job Location: Mumbai

Experience: 3-10 yrs.


Job Responsibilities:


Growth

  • Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
  • Work alongside different stakeholders internally – product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing user experience.
  • Constantly striving to better the customer satisfaction and experience from product standpoint.
  • Responsible for the success and achievement of numbers (P&L, customers on-boarded, activated) for the assigned category.


Relationship management


  • Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
  • Develop and maintain strong customer centricity principles, both within the organization as well as with clients
  • Understand customer needs and develop plans to address them – ensuring fast closures
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Gain solid knowledge of market trends – regulations and competition


Product Enablement


  • Build sound knowledge of the company’s products and offerings
  • Create business model and high end decks with complete value prop as a part product pitch to these entities
  • Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others.
  • Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
  • Preparing dashboards and trackers and share the same with management on weekly, monthly basis to ensure successful rollout.


New Initiatives:

  • Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
  • Manage various internal stakeholders to take buy in to finalise the concept application.


Requirements and Skills

Minimum of 3-10 years of experience in Payments domain in similar role (products/relationship management/certification)

Customer centric and analytical to influence decision making

Go getter, self-driven, result oriented with 100% focus on closures

Excellent inter personal skills to achieve consensus and drive business objectives

Strong understanding of payments and digital technologies

Experience in building & running payments products/platforms will be an added advantage

Experience in banking/payments/fintech is preferred.

Hands on experience of MS Office – excel, ppt, doc (must have)


Interested share their update resume puja.kumari_fut@npci.org.in