Product Support Engineer

3 weeks ago

Noida, India Singular Full time

We’re seeking experienced Product Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team.

In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.

If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

What you will do:

Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally Research, debug and solve client’s issues Work closely with Support, Product and Engineering teams to improve and grow the product offering Serve as an advocate for customers with the product organisation Become an expert in mobile marketing and Singular’s product offering Play a significant role in the growth and development of our customer support competency

Who you are:

Fluent English (verbal and written) – a must Ability to write short technical explanations in English – a must Service-oriented person Ability to self-manage time and prioritize tasks accordingly Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness Aptitude to multitask with a high volume of tasks Responsible, independent and autodidact Team player with solid communication and presentation skills

What you will need:

4 - 7 years of experience in Technical Support or QA Previous experience in a B2B SaaS company – an advantage B.E / BCA / MCA required in a relevant technical field Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

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