Customer Service Executive

1 week ago


New Delhi, India Aliens Tattoo Full time

About Aliens Tattoo At Aliens Tattoo, we don’t just sell tattoos — we create meaningful experiences. As pioneers in the tattoo industry, we blend creativity, storytelling, and professionalism to deliver world-class body art and client service.Role SummaryAs a Sales Executive, you'll be the first point of contact for high-intent tattoo inquiries. Your role is to guide potential clients through their journey — from enquiry to consultation and final booking — ensuring a seamless and high converting sales experience.Key ResponsibilitiesLead Management: Handle all inbound and outbound leads across calls, chats, and CRM systems.Sales Execution: Convert enquiries into booked consultations and close high-value deals.CRM & Dialler Usage: Work efficiently on Zoho CRM and Ozonetel dialler to manage follow-ups and call targets.Consultation Scheduling: Book, confirm, and follow up on consultation appointments.Client Engagement: Deliver an exceptional client experience aligned with Aliens Tattoo’s values.Retention Sales: Upsell, cross-sell, and secure repeat business from existing clients.Coordination: Work closely with studio managers and tattoo artists to ensure smooth handovers.Reporting & QA: Maintain clean CRM data, meet daily reporting standards, and implement QA feedback.What Success Looks LikeHigh lead-to-consultation and consultation-to-sale conversion rates Consistently meeting or exceeding monthly sales targets Maintaining excellent QA scores and client satisfaction (NPS)Zero overdue follow-ups and clean CRM hygieneKey Skills & CompetenciesStrong communication and persuasive sales skills CRM (Zoho), dialler (Ozonetel), and chat platform (Gupshup) proficiency Goal-driven and self-motivated with a strong sense of ownership Ability to handle objections and close high-ticket deals Passion for the creative industry and customer-first approach



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