Open Financial

2 weeks ago

Bengaluru, India Nexthire Full time

Job Title : Assistant Manager- Merchant Onboarding
Experience : 4-7 Years
Location : Bangalore, India

What You'll Be Doing:

  • Handling a team responsible for Merchant onboarding account activation with KYC, risk, and compliance checks.
  • Managing account changes as per requests from the business team or merchants.
  • Acting as the first point of contact for all internal or external queries.
  • Ensuring adherence to operational guidelines during account activation and query resolution.
  • Maintaining TAT (Turn Around Time) in accordance with SLA (Service Level Agreement) for the process.
  • Training new team members on processes and responsibilities.
  • Preparing and updating process changes as necessary.

Qualifications & Experience:

  • 4-7 years of relevant experience in back-end operations, preferably within a fintech background.
  • Strong knowledge of the payment gateway industry.
  • 2-3 years of prior experience in team handling.
  • Deep understanding of merchant onboarding, KYC document verification, and risk undertaking.
  • Process-oriented, proactive, and result-driven individual.
  • Strong interpersonal skills with the ability to understand merchant requirements.
  • Well-versed in using Excel and Word.
  • Proficiency in English, Hindi, and any other languages is an added advantage.
  • Certification in KYC & AML domain (optional, but advantageous).
  • An MBA qualification is preferred.

Additional Skills:

  • Effective communication skills.
  • Proficiency in handling operations related to KYC, risk, and compliance.

Why Work at Open?

  • Be a part of the early tribe that is revolutionizing the way business banking operates.
  • Every contribution you make will impact the way millions of businesses are managed.
  • Work alongside some of the brightest minds who appreciate your individuality.
  • Experience a two-way street for growth and fun – how you thrive and interact will drive success at Open.

Website for Reference:

This breaks down the role and expectations in a more structured manner.

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